Senior Manager, Provisioning

Okta
San Francisco
Workplace: OnsiteFull timeUSD 174,000 - 240,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 8+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Leadership","Stakeholder management","Operational excellence"]

Own the operational vision and roadmap for global provisioning in support of Order-to-Cash outcomes. Lead a worldwide team to ensure timely, accurate SaaS tenant activations, contract adjustments, and license fulfillments across enterprise product lines. Act as the primary escalation point for fulfillment and order activation/deactivation issues, partnering with Sales, Deal Desk, Legal, Billing, and Business Technology. Drive queue governance, automation, compliance (SOX/SOC), and executive KPI reporting.

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FursaFursa
Okta
Okta
2 days ago

Senior Manager, Provisioning

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Last checked: 11 hours agoStatus: Live

Job Summary

Own the operational vision and roadmap for global provisioning in support of Order-to-Cash outcomes. Lead a worldwide team to ensure timely, accurate SaaS tenant activations, contract adjustments, and license fulfillments across enterprise product lines. Act as the primary escalation point for fulfillment and order activation/deactivation issues, partnering with Sales, Deal Desk, Legal, Billing, and Business Technology. Drive queue governance, automation, compliance (SOX/SOC), and executive KPI reporting.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Define the operational strategy and roadmap for global provisioning, including capacity models and SLA governance aligned to Order-to-Cash objectives.
  • •Maintain queue governance, SOPs, and quality controls to drive high accuracy and throughput across fulfillment queues.
  • •Partner with Business Technology and Engineering to prioritize automation, API integrations, and systems enhancements to reduce manual touchpoints.
  • •Serve as the senior escalation point for urgent fulfillment/deprovisioning requests and complex contract structures, coordinating with Sales, Deal Desk, Legal, and Billing to resolve blockers.
  • •Oversee reconciliation between CRM/ERP systems (Salesforce, NetSuite) and fulfillment environments, ensuring SOX readiness and SOC compliance for provisioning operations.

Pay and Benefits

Salary: USD 174,000 - 240,000 annually
Perks:Health InsuranceDentalVision401kFlexible SpendingPaid LeaveParental Leave

Key Requirements

  • •8+ years of progressive experience in provisioning, support, deal operations, sales operations, or Order-to-Cash within an enterprise SaaS environment, including 4+ years in provisioning.
  • •4+ years of direct people-management experience leading and developing global or multi-site operational teams.
  • •In-depth understanding of the Quote-to-Cash (Q2C) lifecycle, SaaS subscription mechanics, and order-to-provisioning workflows.
  • •Hands-on experience with enterprise tools including Salesforce CPQ, NetSuite, and workflow/ticketing platforms such as Jira, ServiceNow, or SFDC cases.
  • •Practical knowledge of SOX compliance, order verification controls, and audit processes, with strong executive communication for high-visibility escalations.
Experience:8+ yearsEnterprise SaaSOrder-to-CashQuote-to-CashProvisioning
Education:Bachelor's in Business Administration, Information Systems, Finance
Skills:CommunicationProblem-solvingLeadershipStakeholder managementOperational excellence
Languages:English
Tech Stack:Salesforce CPQNetSuiteSalesforceJiraServiceNowWorkflow/ticketing platformsCRM/ERP systemsAPI integrationsSFDC cases

Company Brief

Okta
Provides identity and access management cloud solutions that help organizations secure and manage user authentication, single sign-on, multi-factor authentication, and lifecycle management across applications and devices.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn