MongoDB

2 months ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Strategic Customer Success Manager to own a portfolio of Forbes Global 2000 customers, acting as the main liaison across Sales, Professional Services, and Solutions Architects. Drive adoption of MongoDB technologies, manage customer health and ARR, and lead cross-functional initiatives to optimize value and growth for strategic accounts in a hybrid Munich-based role.

Location: Munich

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Act as a strategic advisor to customers, guiding them on MongoDB best practices and technology strategy, including enablement sessions and collaboration with internal teams
•Guide customers through the journey to accelerate time-to-value, overseeing the technical success plan from committed ARR to active consumption
•Proactively identify and mitigate technical risks for complex accounts by designing remediation plans and best practices
•Facilitate resolution of high-stakes customer challenges and identify strategic opportunities to expand MongoDB usage
•Build and execute account plans to mitigate risk and drive growth across multi-quarter portfolios, including executive business reviews with C-suite and leaders

Pay and Benefits

Perks:Parental LeaveFertility Assistance

Key Requirements

•7+ years experience in Customer Success, Technical Account Management, Professional Services or similar for a technical product (ideally consumption based)
•4+ years experience owning customer health and revenue realization for a defined book of business/portfolio for Forbes Global 2000 customers
•Background advocating for customers and acting as an extension of the customer team within MongoDB
•Strong technology mindset with curiosity to learn MongoDB concepts and related cloud/infrastructure tech
•Autonomy to own portfolios and make decisions, including executive/escalation involvement and cross-team advocacy

Experience:7+ yearsDatabaseCloudEnterprise softwareTech servicesSaaS

Skills:CommunicationCollaborationStrategic thinkingProblem-solvingLeadership

Languages:GermanEnglish

Tech Stack:MongoDBGainsightSalesforceDatabaseCloudHyperscaler

Company Brief

MongoDB

Develops MongoDB, a leading general-purpose, document-based database platform that enables developers and enterprises to build scalable, high-performance applications with flexible data models and cloud-native capabilities.

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2007

Glassdoor: 4.1

Website LinkedIn

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MongoDB

2 months ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Munich

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Act as a strategic advisor to customers, guiding them on MongoDB best practices and technology strategy, including enablement sessions and collaboration with internal teams
•Guide customers through the journey to accelerate time-to-value, overseeing the technical success plan from committed ARR to active consumption
•Proactively identify and mitigate technical risks for complex accounts by designing remediation plans and best practices
•Facilitate resolution of high-stakes customer challenges and identify strategic opportunities to expand MongoDB usage
•Build and execute account plans to mitigate risk and drive growth across multi-quarter portfolios, including executive business reviews with C-suite and leaders

Pay and Benefits

Perks:Parental LeaveFertility Assistance

Key Requirements

•7+ years experience in Customer Success, Technical Account Management, Professional Services or similar for a technical product (ideally consumption based)
•4+ years experience owning customer health and revenue realization for a defined book of business/portfolio for Forbes Global 2000 customers
•Background advocating for customers and acting as an extension of the customer team within MongoDB
•Strong technology mindset with curiosity to learn MongoDB concepts and related cloud/infrastructure tech
•Autonomy to own portfolios and make decisions, including executive/escalation involvement and cross-team advocacy

Experience:7+ yearsDatabaseCloudEnterprise softwareTech servicesSaaS

Skills:CommunicationCollaborationStrategic thinkingProblem-solvingLeadership

Languages:GermanEnglish

Tech Stack:MongoDBGainsightSalesforceDatabaseCloudHyperscaler

Company Brief

MongoDB

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2007

Glassdoor: 4.1

Website LinkedIn