Event Staff- Ace of Spades

Live Nation Entertainment
Sacramento
Workplace: OnsiteFull timeUSD 16.5+ hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: high_schoolSkills: ["Customer service","Communication","Judgment","Problem-solving","Teamwork"]

Deliver exemplary guest service for the Ace of Spades venue by answering inbound calls and in-person questions, analyzing customer concerns, and resolving issues or escalating unresolved grievances. Support customer loyalty through clear communication and appropriate actions, while taking and recording orders. Assist with sales of additional services or products and participate in venue sustainability efforts, including recycling and educating fans.

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Live Nation Entertainment
Live Nation Entertainment
2 months ago

Event Staff- Ace of Spades

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Deliver exemplary guest service for the Ace of Spades venue by answering inbound calls and in-person questions, analyzing customer concerns, and resolving issues or escalating unresolved grievances. Support customer loyalty through clear communication and appropriate actions, while taking and recording orders. Assist with sales of additional services or products and participate in venue sustainability efforts, including recycling and educating fans.
Location: Sacramento
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver customer service to maintain customer loyalty.
  • •Answer inbound calls or in-person inquiries to resolve customer concerns.
  • •Refer unresolved customer grievances to designated departments for investigation.
  • •Solicit sales of new or additional services or products and take/enter orders.
  • •Participate in sustainability efforts and assist with end-of-show venue closeout tasks.

Pay and Benefits

Salary: USD 16.5 hourly

Key Requirements

  • •High school diploma or equivalent.
  • •At least 2 years of customer service and communications experience.
  • •Strong verbal, written, and interpersonal communication skills.
  • •Creative problem-solving with excellent judgment, tact, and diplomacy.
  • •Ability to walk constantly, climb stairs, and lift/carry 50 lbs.+.
Experience:2+ yearsCustomer service
Education:High School
Skills:Customer serviceCommunicationJudgmentProblem-solvingTeamwork

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Live Nation Entertainment
Operates a global live entertainment platform that promotes concerts, manages ticketing, and runs venues and festivals. Connects artists, fans, and brands through large-scale events, sponsorships, and digital ticketing services.
Industry: Events & Live Entertainment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Beverly Hills, United States
Founded: 2010
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