Medior Technical Support Engineer

Emerson
France
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Problem-solving","Communication","Collaboration","Structured analytical thinking"]

Support customers using Emerson Test & Measurement (NI) products by diagnosing issues across installation, configuration, implementation, and maintenance. Own customer interactions end-to-end, escalate complex cases to engineering/product teams, and share clear updates. Provide technical guidance internally, deliver customer education via training and workshops, and capture feedback to improve product design and reliability.

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Emerson
Emerson
2 days ago

Medior Technical Support Engineer

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Last checked: 2 hours agoStatus: Live

Job Summary

Support customers using Emerson Test & Measurement (NI) products by diagnosing issues across installation, configuration, implementation, and maintenance. Own customer interactions end-to-end, escalate complex cases to engineering/product teams, and share clear updates. Provide technical guidance internally, deliver customer education via training and workshops, and capture feedback to improve product design and reliability.
Location: France
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Resolve customer technical issues for Emerson Test & Measurement (NI) products and platforms across installation, configuration, implementation, and maintenance.
  • •Own customer interactions, including effective escalation of complex cases to internal engineering or product teams with clear communication.
  • •Identify and report product design, reliability, and maintainability feedback to Research & Development teams.
  • •Provide technical guidance to internal stakeholders across functions and support customers through startup, troubleshooting, and long-term maintenance.
  • •Create and share technical knowledge using Knowledge-Centered Service (KCS) practices and deliver customer education via training sessions, workshops, and hands-on engagements.
Travel: Low travel

Key Requirements

  • •Eligibility to obtain and maintain French security clearance (per applicable regulations).
  • •Bachelor’s degree in engineering, computer science, or a related field, or equivalent practical experience.
  • •Professional-level English proficiency (minimum B2).
  • •Experience with one or more programming environments; familiarity with LabVIEW is an advantage.
  • •Willingness and ability to travel up to 10% to support business and customer needs.
Education:Bachelor's
Skills:Problem-solvingCommunicationCollaborationStructured analytical thinking
Languages:English
Tech Stack:LabVIEW

Eligibility

Security Clearance:French security clearance

Company Brief

Emerson
Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: St. Louis, United States
Founded: 1890
WebsiteLinkedIn