Customer success manager, enterprise

Watershed
London
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Relationship-building","Organization","Project management","Problem-solving"]

Enterprise Customer Success Manager in London for a mission-driven SaaS sustainability platform. Own the end-to-end experience for EMEA customers, onboard to the dashboard, help clients track carbon footprints and climate plans, gather feedback to maximize value and retention, build executive relationships, and collaborate with sales, product and services. Travel up to 10% and work from Watershed HQ in London.

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FursaFursa
Watershed
Watershed
7 months ago

Customer success manager, enterprise

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Enterprise Customer Success Manager in London for a mission-driven SaaS sustainability platform. Own the end-to-end experience for EMEA customers, onboard to the dashboard, help clients track carbon footprints and climate plans, gather feedback to maximize value and retention, build executive relationships, and collaborate with sales, product and services. Travel up to 10% and work from Watershed HQ in London.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Be responsible for the end-to-end experience of our customers in the EMEA region.
  • •Help customers understand and use the product to achieve business outcomes; onboard them onto the dashboard and help them set and achieve climate plans.
  • •Serve as the voice of the customer and provide internal feedback to maximise value and retention; help customers understand Watershed’s value.
  • •Become deeply familiar with customers’ businesses and climate; educate customers on the space and help them hit milestones.
  • •Help customers understand and use Watershed’s carbon marketplace and integrate carbon removal into their climate plans.
Travel: Low travel

Key Requirements

  • •5+ years of relevant CSM experience in a SaaS organisation working with Enterprise Customers
  • •Proven success in the EMEA market
  • •Track record of building relationships at an executive level
  • •Ability to ask the right questions to understand underlying needs and collaborate with sales, product, and services teams
  • •Excellent written and verbal communication skills and strong organizational/project management abilities
Experience:5+ yearsSustainabilityESGSaaSEnterprise
Skills:CommunicationRelationship-buildingOrganizationProject managementProblem-solving
Languages:English

Company Brief

Watershed
Provides enterprise software to measure, report, and reduce greenhouse gas emissions. Watershed helps companies model emissions, set reduction targets, track progress, and purchase high-quality carbon removals and offsets.
Industry: Climate Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
Founded: 2018
Website