Tech Supp Professional

Honeywell
Pune
Workplace: HybridFull timeFunction: Communications, PR & CommunityExperience: 2-5 yearsEducation: bachelorsSkills: ["Communication","Collaboration","Root cause analysis","Knowledge sharing","Proactive mindset","Continuous improvement"]

Provide dependable L2 technical software support for enterprise quality management software for life sciences customers, covering the Technical Software Support center. Resolve complex and escalated cases with strong case hygiene, accuracy, and timely feedback. Investigate, replicate, and perform root cause analysis for technical issues, while partnering with product management and R&D to expedite complex problems. Document activities and help improve support processes and knowledge-sharing.

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Honeywell
Honeywell
2 days ago

Tech Supp Professional

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Provide dependable L2 technical software support for enterprise quality management software for life sciences customers, covering the Technical Software Support center. Resolve complex and escalated cases with strong case hygiene, accuracy, and timely feedback. Investigate, replicate, and perform root cause analysis for technical issues, while partnering with product management and R&D to expedite complex problems. Document activities and help improve support processes and knowledge-sharing.
Location: Pune
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Lead resolution of complex and escalated support cases, ensuring timely closure and maintaining high case hygiene standards.
  • •Adhere to established support protocols to deliver consistent, high-quality service and strong client relationships.
  • •Investigate and resolve technical issues by identifying, investigating, replicating problems, and conducting root cause analysis.
  • •Collaborate with product management and R&D to expedite complex cases and coordinate systemic challenges.
  • •Compile and present summaries of recurring client issues and support documentation, while promoting knowledge-sharing culture.

Key Requirements

  • •2-5 years of experience in technical support or client-facing engineering roles, with a proven track record managing complex escalated support cases with a focus on client satisfaction and process hygiene.
  • •Proficiency in Salesforce, including Salesforce Flow and case lifecycle management.
  • •Working knowledge of SQL and at least one programming language (Java, Python, or Apex), plus debugging skills across cloud-based applications and workflows.
  • •Basic understanding of life sciences domain and terminology.
  • •B.E./B.Tech in Computer Science, Information Technology, or Electronics & Communication, along with excellent communication, collaboration, and a proactive continuous-improvement mindset.
Experience:2-5 yearsLife sciences
Education:Bachelor's in Computer Science, Information Technology, or Electronics & Communication
Skills:CommunicationCollaborationRoot cause analysisKnowledge sharingProactive mindsetContinuous improvement
Languages:US
Tech Stack:SalesforceSalesforce FlowCase lifecycle managementCRMSupport ticketing systemsSQLJavaPythonApexCloud-based applicationsWorkflowsTrackWiseTrackWise DigitalDBMS

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
Glassdoor
Glassdoor: 3.8
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