Mux

21 hours ago

Technical Customer Success Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Serve as a strategic partner to customers by onboarding them successfully, driving long-term adoption and retention, and contributing to revenue growth. Work with developers to understand complex video workflows, provide proactive technical guidance, and lead deep technical discovery sessions. Own account-level technical interactions, track and resolve escalations with Product and Engineering, and influence roadmap and prioritization as the voice of the customer.

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Own and elevate technical account interactions to keep customers successful.
•Understand each client’s architecture, workflow, and use case to recommend best practices.
•Anticipate customer challenges, escalate internally when needed, and coordinate with Product and Engineering for resolution.
•Track support tickets, identify solutions, and suggest appropriate workarounds.
•Act as the voice of the customer to influence roadmap and prioritization, and identify new teams or applications within accounts for additional use cases.

Pay and Benefits

Salary: GBP 80,000 - 95,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision StipendMatched PensionPaid Parental401k

Key Requirements

•5+ years of experience as a Technical Customer Success Manager (or equivalent) at a SaaS technology company focused on customer satisfaction, adoption, and retention.
•BA/BS degree in CS or a Computer Engineering-related field, or a coding bootcamp.
•Strong technical knowledge of software, web/mobile, and cloud technologies; hands-on coding experience is a plus.
•Excellent written and verbal communication skills and a personable presence.
•Customer-first attitude aligned with “Turn Customers into Fans.”

Experience:5+ yearsSaaS

Education:Bachelor's in CS or Computer Engineering-related field

Skills:CommunicationCustomer-first mindsetProblem-solvingTechnical guidance

Tech Stack:WebMobileCloud

Company Brief

Mux

Provides API-first video infrastructure (Mux Video) and video performance analytics (Mux Data) to help developers build, deliver, and monitor high-quality live and on-demand video at scale.

Industry: API Platforms

Company Size: Medium (51 to 250 employees)

Revenue: USD 25M to 50M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2015

Glassdoor: 4.3

Website LinkedIn Glassdoor

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Mux