Technical Customer Success Manager

Mux
London
Workplace: HybridFull timeGBP 80,000 - 95,000 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Customer-first mindset","Problem-solving","Technical guidance"]

Serve as a strategic partner to customers by onboarding them successfully, driving long-term adoption and retention, and contributing to revenue growth. Work with developers to understand complex video workflows, provide proactive technical guidance, and lead deep technical discovery sessions. Own account-level technical interactions, track and resolve escalations with Product and Engineering, and influence roadmap and prioritization as the voice of the customer.

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FursaFursa
Mux
Mux
1 month ago

Technical Customer Success Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Serve as a strategic partner to customers by onboarding them successfully, driving long-term adoption and retention, and contributing to revenue growth. Work with developers to understand complex video workflows, provide proactive technical guidance, and lead deep technical discovery sessions. Own account-level technical interactions, track and resolve escalations with Product and Engineering, and influence roadmap and prioritization as the voice of the customer.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Own and elevate technical account interactions to keep customers successful.
  • •Understand each client’s architecture, workflow, and use case to recommend best practices.
  • •Anticipate customer challenges, escalate internally when needed, and coordinate with Product and Engineering for resolution.
  • •Track support tickets, identify solutions, and suggest appropriate workarounds.
  • •Act as the voice of the customer to influence roadmap and prioritization, and identify new teams or applications within accounts for additional use cases.

Pay and Benefits

Salary: GBP 80,000 - 95,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision StipendMatched PensionPaid Parental401k

Key Requirements

  • •5+ years of experience as a Technical Customer Success Manager (or equivalent) at a SaaS technology company focused on customer satisfaction, adoption, and retention.
  • •BA/BS degree in CS or a Computer Engineering-related field, or a coding bootcamp.
  • •Strong technical knowledge of software, web/mobile, and cloud technologies; hands-on coding experience is a plus.
  • •Excellent written and verbal communication skills and a personable presence.
  • •Customer-first attitude aligned with “Turn Customers into Fans.”
Experience:5+ yearsSaaS
Education:Bachelor's in CS or Computer Engineering-related field
Skills:CommunicationCustomer-first mindsetProblem-solvingTechnical guidance
Tech Stack:WebMobileCloud

Company Brief

Mux
Provides API-first video infrastructure (Mux Video) and video performance analytics (Mux Data) to help developers build, deliver, and monitor high-quality live and on-demand video at scale.
Industry: API Platforms
Company Size: Medium (51 to 250 employees)
Revenue: USD 25M to 50M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 4.3
WebsiteLinkedInGlassdoor