GSE (Kuala Lumpur, Federal Territory of Kuala Lumpur, MY, 55188)

HSBC
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Government & Public AdministrationEducation: certificationSkills: ["Customer service","Rapport building","Communication","Ability to learn","Risk awareness"]

Provide high-quality processing services for derivatives and FX-related activities, ensuring work is completed within SLAs and established procedures. Respond to customer inquiries by phone and email, resolve issues professionally, and support continuous service improvements. Maintain HSBC internal control standards, implement compliance policies, and manage operational risks by analyzing concerns, escalating appropriately, and preventing recurrence. Support BAU operations, handovers, and end-of-day checklist requirements, including FXMM trade issuance/bookings and discrepancy investigations.

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FursaFursa
HSBC
HSBC
1 day ago

GSE (Kuala Lumpur, Federal Territory of Kuala Lumpur, MY, 55188)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Provide high-quality processing services for derivatives and FX-related activities, ensuring work is completed within SLAs and established procedures. Respond to customer inquiries by phone and email, resolve issues professionally, and support continuous service improvements. Maintain HSBC internal control standards, implement compliance policies, and manage operational risks by analyzing concerns, escalating appropriately, and preventing recurrence. Support BAU operations, handovers, and end-of-day checklist requirements, including FXMM trade issuance/bookings and discrepancy investigations.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Government & Public Administration

Key Responsibilities

  • •Continuously provide high-quality processing service to achieve maximum customer satisfaction within SLAs.
  • •Build rapport and resolve customer inquiries professionally, ensuring timely, accurate phone and email interactions.
  • •Maintain internal control standards and timely implementation of internal/external audit points and regulator-raised issues.
  • •Implement the Group Compliance Policy as applicable and continually reassess operational risks tied to the role and business conditions.
  • •Confirm legal agreements and perform FXMM trade issuance/bookings, identify discrepancies, and support dispute investigations per policies and procedures.

Key Requirements

  • •Post-graduate diploma or degree in any discipline (higher qualifications acceptable).
  • •Work experience in Treasury preferred (not required).
  • •Ability to speak and understand English fluently.
  • •Ability to write business letters and reports.
  • •Ability to understand and interpret numeric data and follow procedures accurately.
Experience:Treasury
Education:Certification / Diploma
Skills:Customer serviceRapport buildingCommunicationAbility to learnRisk awareness
Languages:English

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn