9 hours ago

Sr. Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Resolve challenging, potentially high-impact customer technical issues for Trend AI products, owning support relationships to drive satisfaction. Provide first-call resolution via phone, email, and online channels, troubleshoot deployments and integrations, and replicate issues in complex lab environments. Partner with engineering to track serviceability and product quality items into the release cycle. Use AI-powered diagnostics for log analysis and root-cause isolation, support 24x7 on-call, and mentor other support engineers.

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide exceptional technical customer support across phone, email, and online requests, delivering first-call resolution.
•Support deployment, integration, and maintenance of Trend software products in client networking environments with minimal supervision.
•Represent customers by ensuring serviceability and product quality issues are tracked, prioritized, resolved, and incorporated into the product release cycle.
•Use AI-powered diagnostic/troubleshooting tools to accelerate issue identification, log analysis, and root-cause isolation.
•Mentor, coach, and train other Technical Support Engineers; maintain knowledge of current and beta products and support delivery methods.

Pay and Benefits

Perks:Health InsurancePaid Leave401kParental LeaveMedical LeaveAdoption AssistancePet Insurance

Key Requirements

•Minimum 4+ years of related experience or a college degree.
•Proficiency with security and endpoint concepts, including anti-malware and firewall implementation/management.
•Hands-on troubleshooting of product, system, and network issues across low to high complexity, including the ability to set up complex lab environments to replicate and resolve customer issues.
•Experience with operating systems such as Microsoft Windows and Linux (RHEL, Ubuntu, SuSE) and ability to troubleshoot services, applications, drivers, and kernels.
•Ability to communicate effectively in writing and verbally, debug complex problems, and deliver solutions that achieve high customer satisfaction.

Experience:4+ yearsCybersecuritySaaSCloudEnterprise software

Skills:Customer serviceCommunicationAnalytical thinkingTroubleshootingMentoring

Tech Stack:WindowsLinuxRHELUbuntuSuSESSLEncryptionAWSAzureGoogle CloudMicrosoft SQLPostgreSQLOracleMicrosoft Active DirectoryVMwareCiscoHyperVCitrixPythonGo

Eligibility

Visa:H-1BL-1TNO-1E-3H-1B1F-1J-1OPTCPT

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Trend Micro

Global cybersecurity company providing endpoint, cloud, network, and hybrid security solutions to protect businesses and consumers from cyber threats, leveraging threat intelligence, machine learning, and automated protection across environments.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Tokyo, Japan

Founded: 1988

Website LinkedIn

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Trend Micro

9 hours ago

Sr. Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide exceptional technical customer support across phone, email, and online requests, delivering first-call resolution.
•Support deployment, integration, and maintenance of Trend software products in client networking environments with minimal supervision.
•Represent customers by ensuring serviceability and product quality issues are tracked, prioritized, resolved, and incorporated into the product release cycle.
•Use AI-powered diagnostic/troubleshooting tools to accelerate issue identification, log analysis, and root-cause isolation.
•Mentor, coach, and train other Technical Support Engineers; maintain knowledge of current and beta products and support delivery methods.

Pay and Benefits

Perks:Health InsurancePaid Leave401kParental LeaveMedical LeaveAdoption AssistancePet Insurance

Key Requirements

•Minimum 4+ years of related experience or a college degree.
•Proficiency with security and endpoint concepts, including anti-malware and firewall implementation/management.
•Hands-on troubleshooting of product, system, and network issues across low to high complexity, including the ability to set up complex lab environments to replicate and resolve customer issues.
•Experience with operating systems such as Microsoft Windows and Linux (RHEL, Ubuntu, SuSE) and ability to troubleshoot services, applications, drivers, and kernels.
•Ability to communicate effectively in writing and verbally, debug complex problems, and deliver solutions that achieve high customer satisfaction.

Experience:4+ yearsCybersecuritySaaSCloudEnterprise software

Skills:Customer serviceCommunicationAnalytical thinkingTroubleshootingMentoring

Tech Stack:WindowsLinuxRHELUbuntuSuSESSLEncryptionAWSAzureGoogle CloudMicrosoft SQLPostgreSQLOracleMicrosoft Active DirectoryVMwareCiscoHyperVCitrixPythonGo

Eligibility

Visa:H-1BL-1TNO-1E-3H-1B1F-1J-1OPTCPT

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Trend Micro

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Tokyo, Japan

Founded: 1988

Website LinkedIn