Learning and Development Manager, Technical Support

Own the end-to-end learning strategy for a global Technical Support organization, including new-hire onboarding, technical ramp, role-based enablement, soft-skills development, certification paths, and ongoing learning. Partner with Technical Support leadership and cross-functional teams to translate product knowledge into labs, troubleshooting guides, and simulations. Build skills matrices and competency frameworks, run train-the-trainer programs, and measure learning impact using ramp, certification, and support-quality metrics.