Ipsos

2 days ago

Helpdesk Agent with Spanish & English

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Support market research customers by helping them register accounts on online platforms and use required devices. Maintain contact throughout customer participation in market research studies, addressing each customer politely and in a way that respects their viewpoint. Introduce, validate, and process data according to established norms, performing data control to identify and correct errors while working in a flexible hybrid setup.

Location: Romania

Workplace: Hybrid

Employment Type: Full time · Permanent

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Call customers to help them register accounts on online platforms and use required devices.
•Maintain contact with customers during their participation in market research studies.
•Use a concise, polite communication style that respects each interlocutor’s viewpoint.
•Introduce, validate, and process data according to established norms.
•Perform data control to identify and correct errors.

Pay and Benefits

Perks:ChildcarePaid LeaveEmployee AssistanceLearning Budget

Key Requirements

•Advanced Spanish and English proficiency.
•Advanced Microsoft Office Suite skills.
•Ability to understand clients’ needs and actively listen.
•Analysis and synthesis skills.
•Night shift availability required.

Skills:Active listeningPolite communicationAnalysisSynthesis

Languages:SpanishEnglish

Tech Stack:Microsoft Office SuiteOnline platforms

Company Brief

Ipsos

Global market research and consulting firm providing public opinion polling, market intelligence, and analytics to help organizations understand consumers, citizens, and markets across sectors and geographies.

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 1975

Website LinkedIn

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Ipsos

2 days ago

Helpdesk Agent with Spanish & English

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: Romania

Workplace: Hybrid

Employment Type: Full time · Permanent

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Call customers to help them register accounts on online platforms and use required devices.
•Maintain contact with customers during their participation in market research studies.
•Use a concise, polite communication style that respects each interlocutor’s viewpoint.
•Introduce, validate, and process data according to established norms.
•Perform data control to identify and correct errors.

Pay and Benefits

Perks:ChildcarePaid LeaveEmployee AssistanceLearning Budget

Key Requirements

•Advanced Spanish and English proficiency.
•Advanced Microsoft Office Suite skills.
•Ability to understand clients’ needs and actively listen.
•Analysis and synthesis skills.
•Night shift availability required.

Skills:Active listeningPolite communicationAnalysisSynthesis

Languages:SpanishEnglish

Tech Stack:Microsoft Office SuiteOnline platforms

Company Brief

Ipsos

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 1975

Website LinkedIn