Customer Operations Account Manager

AMD
Austin
Workplace: HybridFull timeUSD 49,000 - 84,000 annuallyFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Problem-solving","Analytical skills","Communication","Presentation","Conflict management"]

Manage operational execution between AMD and its customers by building durable relationships and aligning expectations across internal teams and the customer’s organization. Own customer backlogs, order/supply/delivery/forecast issues, and manage product lifecycle activities (NPI/EOL). Oversee inventory and DOI, run demand vs. supply analysis, and drive projects/process improvements. Support operations through quarterly business reviews and provide guidance on resolving operational problems.

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FursaFursa
AMD
AMD
1 day ago

Customer Operations Account Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Manage operational execution between AMD and its customers by building durable relationships and aligning expectations across internal teams and the customer’s organization. Own customer backlogs, order/supply/delivery/forecast issues, and manage product lifecycle activities (NPI/EOL). Oversee inventory and DOI, run demand vs. supply analysis, and drive projects/process improvements. Support operations through quarterly business reviews and provide guidance on resolving operational problems.
Location: Austin
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Review customer backlogs and collaborate with stakeholders to resolve operational issues across factory, finance, sales, and customers.
  • •Manage product lifecycle activities (NPI, EOL) and support on-time revenue forecasting as assigned.
  • •Manage inventory and DOI and oversee demand vs. supply profiles for AMD direct customers and distribution channels.
  • •Identify and manage key internal and external strategic relationships to ensure business continuity.
  • •Lead projects and processes, enable operational excellence, and engage customers through quarterly business reviews and operational meetings.

Pay and Benefits

Salary: USD 49,000 - 84,000 annually

Key Requirements

  • •Bachelor's degree and/or equivalent industry-related experience.
  • •Strong supply chain knowledge and ability to perform demand/supply analysis from forecast understanding and maintenance.
  • •Project management experience and ability to identify process improvement opportunities.
  • •Strong analytical and problem-solving skills to manage cross-functional dependencies and implement solutions.
  • •Strong Excel, PowerPoint, and Power BI skills, with ability to write executive communications and present operational concepts.
Education:Bachelor's
Skills:Problem-solvingAnalytical skillsCommunicationPresentationConflict management
Languages:English
Tech Stack:ExcelPower BIPowerPoint

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AMD
Designs and produces semiconductor products including CPUs, GPUs, and adaptive SoCs for consumer, enterprise, and embedded markets, competing across PCs, data centers, and gaming industries.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1969
Glassdoor
Glassdoor: 3.9
WebsiteLinkedIn