Senior Community Manager

Fivetran
Colorado, Minnesota
Workplace: RemoteFull timeUSD 130,068 - 162,585.5 annuallyFunction: Communications, PR & CommunityExperience: 5+ yearsSkills: ["Written communication","Facilitation","De-escalation","Cross-functional collaboration","Data-informed decision making"]

Lead digital engagement for the dbt community, with a primary focus on managing and growing the dbt Slack community. Own day-to-day operations, partner with community leaders to evolve guidelines and programming, and design scalable moderation and support workflows. Coach moderators, create member-facing content systems, and translate community insights into improvements across Product, Marketing, Support, and Developer Experience. Track engagement and health metrics and run experiments to improve outcomes.

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Fivetran
Fivetran
23 hours ago

Senior Community Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Lead digital engagement for the dbt community, with a primary focus on managing and growing the dbt Slack community. Own day-to-day operations, partner with community leaders to evolve guidelines and programming, and design scalable moderation and support workflows. Coach moderators, create member-facing content systems, and translate community insights into improvements across Product, Marketing, Support, and Developer Experience. Track engagement and health metrics and run experiments to improve outcomes.
Location: Colorado, Minnesota
Workplace: Remote
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Own day-to-day operations of the dbt Slack community to ensure a welcoming, high-signal experience for members worldwide.
  • •Partner with community leaders and internal stakeholders to evolve channel strategy, community guidelines, and engagement programming.
  • •Develop and maintain scalable moderation and support workflows, including Code of Conduct enforcement.
  • •Coach and support moderators and community champions; recruit and onboard new moderators as the community grows.
  • •Surface community insights and member feedback to Product, Marketing, and Support; close the loop with the community on outcomes.

Pay and Benefits

Salary: USD 130,068 - 162,585.5 annually
Perks:Health InsurancePaid Time-offPaid SickParental LeaveRsusLearning BudgetCell Phone

Key Requirements

  • •5+ years of experience in digital community management, online engagement, or community program management in a global/distributed environment.
  • •Own day-to-day operations for a large online community (Slack/Discord/forum), including moderation, member support, and community health.
  • •Build and improve moderation and support workflows (triage, escalation paths, response playbooks) with Code of Conduct enforcement.
  • •Strong written communication and facilitation skills to de-escalate issues and encourage productive conversation.
  • •Experience using community tooling and analytics to track engagement/health, identify trends, and drive improvements.
Experience:5+ yearsOnline communityGlobal/distributed teams
Skills:Written communicationFacilitationDe-escalationCross-functional collaborationData-informed decision making
Tech Stack:SlackSlack workflowsDiscordCommon RoomAnalyticsKnowledge baseIntegrationsWeb portal

Company Brief

Fivetran
Provides automated data integration and replication software that moves data from hundreds of sources into cloud data warehouses and analytics platforms. Helps engineering and analytics teams keep data pipelines reliable, current, and low-maintenance.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Oakland, United States
Founded: 2012
WebsiteLinkedIn