Associate Partner - Customer Success (Payer)

Innovaccer
United States
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 8+ yearsSkills: ["Communication","Executive relationship management","Judgment","Accountability","Storytelling"]

Own the post-sale customer relationship portfolio for enterprise payer clients, driving renewals, expansion, value realization, and executive trust. You’ll set and execute account growth plans, lead executive QBRs around outcomes and ROI, manage stakeholder mapping and churn risk, and coordinate with Product, Engineering, Analytics, and Delivery to ensure commitments are met. Use analytics to prove value and translate platform capabilities into clinical, operational, and financial outcomes.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Innovaccer
Innovaccer
4 days ago

Associate Partner - Customer Success (Payer)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own the post-sale customer relationship portfolio for enterprise payer clients, driving renewals, expansion, value realization, and executive trust. You’ll set and execute account growth plans, lead executive QBRs around outcomes and ROI, manage stakeholder mapping and churn risk, and coordinate with Product, Engineering, Analytics, and Delivery to ensure commitments are met. Use analytics to prove value and translate platform capabilities into clinical, operational, and financial outcomes.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own renewals and expansion performance, including NRR, renewal forecasting, and retention across assigned accounts
  • •Lead executive QBRs and maintain executive relationships with VP/SVP/C-suite stakeholders
  • •Develop and run account strategy: stakeholder mapping, success plans, risk mitigation, and churn prevention
  • •Coordinate cross-functionally (Product, Engineering, Analytics, Delivery) to ensure value delivery aligns with commitments
  • •Use data and analytics to prove value, support renewals, and enable expansion conversations with clear executive narratives

Pay and Benefits

Perks:Paid LeaveParental LeaveHealth InsuranceDentalVisionLife InsurancePet Insurance

Key Requirements

  • •8–12+ years in healthcare consulting, customer success, account management, or enterprise SaaS
  • •Strong background in healthcare operations, payer/provider models, or clinical analytics
  • •Proven experience owning senior executive relationships
  • •Demonstrated commercial mindset across revenue, margins, and growth levers
  • •MBA or equivalent strategic training strongly preferred
Experience:8+ yearsHealthcareSaaSEnterpriseCustomer successConsulting
Skills:CommunicationExecutive relationship managementJudgmentAccountabilityStorytelling

Company Brief

Innovaccer
Provides a healthcare data activation platform that unifies clinical, claims, and operational data to enable analytics, care management, population health, and value-based care initiatives for providers, payers, and life sciences organizations.
Industry: HealthTech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2014
WebsiteLinkedIn