Account Manager- Merchant Services

Huntington Bancshares
Columbus
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 10+ yearsEducation: bachelorsSkills: ["Communication","Interpersonal skills","Client-first mindset","Attention to detail","Collaboration"]

Manage day-to-day operational support for merchant services relationships for commercial and large accounts. Partner with the Merchant Services Relationship Manager to prepare client materials, ensure follow-through on account plans, and serve as the primary contact for service needs and issue resolution. Handle onboarding and account maintenance, coordinate with product/operations/risk/compliance, and deliver reporting and performance insights to support retention and strategic reviews.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Huntington Bancshares
Huntington Bancshares
6 days ago

Account Manager- Merchant Services

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Manage day-to-day operational support for merchant services relationships for commercial and large accounts. Partner with the Merchant Services Relationship Manager to prepare client materials, ensure follow-through on account plans, and serve as the primary contact for service needs and issue resolution. Handle onboarding and account maintenance, coordinate with product/operations/risk/compliance, and deliver reporting and performance insights to support retention and strategic reviews.
Location: Columbus
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage daily operational tasks for commercial and large account merchant relationships, ensuring accurate processing and timely resolution of client requests.
  • •Serve as the operational counterpart to the Merchant Services Relationship Manager, supporting strategic initiatives and ensuring follow-through on account plans.
  • •Act as primary point of contact for client service needs, troubleshoot issues, coordinate internal teams, and escalate complex matters as needed.
  • •Facilitate merchant onboarding and ongoing account maintenance, ensuring documentation, pricing, and configurations are accurate and complete.
  • •Coordinate cross-functionally with product, operations, risk, and compliance teams; prepare account reporting and maintain records in CRM/internal systems to support retention.
Travel: Low travel

Pay and Benefits

Perks:Health InsuranceWellness StipendLife InsuranceDisability InsuranceRetirement SavingsPaid LeavePaid Holidays

Key Requirements

  • •Bachelor’s degree.
  • •10+ years experience in merchant services, payments, financial services, or account/client support roles.
  • •10+ years experience managing multiple priorities and deadlines simultaneously.
  • •10+ years experience with CRM systems, reporting tools, and Microsoft Office (Excel, Word, PowerPoint, Outlook).
  • •Ability to provide client-first, service-driven support with strong communication and interpersonal skills.
Experience:10+ yearsMerchant servicesPaymentsFinancial servicesAccount support
Education:Bachelor's
Skills:CommunicationInterpersonal skillsClient-first mindsetAttention to detailCollaboration
Tech Stack:CRMExcelWordPowerPointOutlookMicrosoft Office

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn