Customer Success Coordinator

Compass
United States
Workplace: OnsiteFull timeUSD 24 - 26 hourlyFunction: Customer Success & Account ManagementSkills: ["Listening","Empathy","Problem-solving","Analytical thinking","Communication"]

Be the first point of contact in a Compass office, welcoming guests and maintaining office standards while supporting customers with Compass technology and adjacent services. Provide basic marketing support, answer customer questions, and troubleshoot common tech issues. Collaborate with internal teams to share feedback from agents and deliver a 5-star experience. This is a 100% in-office role split between Santa Barbara and Montecito during standard operating hours.

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FursaFursa
Compass
Compass
2 days ago

Customer Success Coordinator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Be the first point of contact in a Compass office, welcoming guests and maintaining office standards while supporting customers with Compass technology and adjacent services. Provide basic marketing support, answer customer questions, and troubleshoot common tech issues. Collaborate with internal teams to share feedback from agents and deliver a 5-star experience. This is a 100% in-office role split between Santa Barbara and Montecito during standard operating hours.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Welcome guests, answer the office phone line, manage mail distribution, and provide first-line support for office needs.
  • •Maintain office appearance and organization, including supply inventory and escalating facilities issues.
  • •Provide 1:1 support to help customers adopt Compass technology and adjacent services.
  • •Support basic marketing requests by creating collateral from templates and coordinating with marketing advisors for more complex needs.
  • •Troubleshoot basic technology issues (devices, printers, conference room hardware, and enterprise systems) and provide ad-hoc administrative assistance.

Pay and Benefits

Salary: USD 24 - 26 hourly
Perks:Paid LeaveHealth InsuranceDentalVision401kCommuter BenefitsLife InsuranceDisability InsuranceParental LeavePet InsuranceLearning Budget

Key Requirements

  • •1-2 years of previous experience in customer service, office management, hospitality, or operations.
  • •Ability to work in the office during standard operating hours.
  • •Meticulous attention to detail and strong organizational skills.
  • •Strong verbal and written communication skills with empathy for customer pain points.
  • •Ability to lift up to 25 lbs.
Experience:Real estateCustomer serviceOffice management
Skills:ListeningEmpathyProblem-solvingAnalytical thinkingCommunication
Languages:English
Tech Stack:ZendeskSalesforceConfluence

Company Brief

Compass
A technology-driven real estate brokerage that combines a consumer-facing platform with agent tools and marketplace services to help clients buy, sell, and rent residential properties across the United States.
Industry: PropTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2012
WebsiteLinkedIn