Moniepoint Group

1 week ago

Implementation Officer (Delta)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Drive high-touch onboarding for new retail customers, ensuring they successfully adopt Moniebook POS and reach active usage within their first 30–60 days. Design onboarding plans, configure the POS for each retailer’s workflow, and deliver live training to retail staff. Monitor adoption and usage signals, troubleshoot issues, document progress in CRM/CS tools, and execute structured handoffs to Account Managers while feeding product insights back to Product and management teams.

Location: Nigeria

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Create and execute tailored onboarding plans with milestones, timelines, and success metrics.
•Guide customers through initial Moniebook POS setup and configuration to fit their workflow.
•Deliver one-on-one and group live training to retail staff on core features, best practices, and workflows.
•Monitor usage, transaction volume, feature adoption, and engagement signals; intervene with targeted support for at-risk customers.
•Provide troubleshooting during onboarding, document interactions and progress in CRM/CS tools, and complete handoffs to Account Managers with customer context and feedback.

Pay and Benefits

Perks:Health InsurancePensionAnnual Bonus

Key Requirements

•2–4 years of experience in customer onboarding, customer success, implementation, or account management (preferably SaaS, retail technology, or POS systems).
•Proven ability to onboard customers to software platforms and drive product adoption.
•Excellent communication and presentation skills, including training diverse audiences.
•Strong problem-solving and analytical skills to diagnose customer challenges and recommend solutions.
•Bachelor’s degree in Business, Technology, Communication, or a related field (or equivalent work experience).

Experience:2-4 yearsSaaSRetail technologyPOS systems

Education:Bachelor's

Skills:CommunicationPresentationProblem-solvingAnalyticalCustomer-first mindset

Languages:English

Tech Stack:Moniebook POSCRM/CS platformPOSSoftware tools

Company Brief

Moniepoint Group

Provides digital payments, merchant services, agent banking, card issuance, and business banking solutions across Nigeria and other African markets, serving SMEs, merchants, and financial institutions with technology-first transaction and banking infrastructure.

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Lagos, Nigeria

Founded: 2015

Website LinkedIn

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Moniepoint Group

1 week ago

Implementation Officer (Delta)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Nigeria

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Create and execute tailored onboarding plans with milestones, timelines, and success metrics.
•Guide customers through initial Moniebook POS setup and configuration to fit their workflow.
•Deliver one-on-one and group live training to retail staff on core features, best practices, and workflows.
•Monitor usage, transaction volume, feature adoption, and engagement signals; intervene with targeted support for at-risk customers.
•Provide troubleshooting during onboarding, document interactions and progress in CRM/CS tools, and complete handoffs to Account Managers with customer context and feedback.

Pay and Benefits

Perks:Health InsurancePensionAnnual Bonus

Key Requirements

•2–4 years of experience in customer onboarding, customer success, implementation, or account management (preferably SaaS, retail technology, or POS systems).
•Proven ability to onboard customers to software platforms and drive product adoption.
•Excellent communication and presentation skills, including training diverse audiences.
•Strong problem-solving and analytical skills to diagnose customer challenges and recommend solutions.
•Bachelor’s degree in Business, Technology, Communication, or a related field (or equivalent work experience).

Experience:2-4 yearsSaaSRetail technologyPOS systems

Education:Bachelor's

Skills:CommunicationPresentationProblem-solvingAnalyticalCustomer-first mindset

Languages:English

Tech Stack:Moniebook POSCRM/CS platformPOSSoftware tools

Company Brief

Moniepoint Group

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Lagos, Nigeria

Founded: 2015

Website LinkedIn