Client Support Specialist (Workplaces - B2B)

Clipboard Health
United States, Toronto, Mexico City
Workplace: RemoteFull timeUSD 12,000 - 35,000 annuallyFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Customer service","Ownership","Empathy"]

The role provides frontline, voice-based and email support to workplace customers, proactively solving issues, reducing churn, and ensuring a seamless experience. You will work with cross-functional teams, develop product expertise, and uphold fast, ownership-driven service across Zendesk and internal tools in a fully remote, B2B environment.

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Clipboard Health
Clipboard Health
9 months ago

Client Support Specialist (Workplaces - B2B)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

The role provides frontline, voice-based and email support to workplace customers, proactively solving issues, reducing churn, and ensuring a seamless experience. You will work with cross-functional teams, develop product expertise, and uphold fast, ownership-driven service across Zendesk and internal tools in a fully remote, B2B environment.
Location: United States, Toronto, Mexico City
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •This is primarily a voice-based role, with additional responsibilities that include handling emails as needed.
  • •Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time.
  • •Navigate tools like Zendesk and the Clipboard Health portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation.
  • •Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary.
  • •Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations.

Pay and Benefits

Salary: USD 12,000 - 35,000 annually
Perks:Remote Work

Key Requirements

  • •Clear, professional English communication (spoken and written).
  • •Proactive problem-solving with the ability to troubleshoot and think critically.
  • •Customer-centric mindset with high accountability and ownership.
  • •Ability to handle voice-based support and emails, and to navigate workflows.
  • •Experience using customer support tools (e.g., Zendesk) and documenting cases clearly.
Experience:Healthcare
Skills:CommunicationProblem-solvingCustomer serviceOwnershipEmpathy
Languages:English
Tech Stack:Zendesk

Company Brief

Clipboard Health
Clipboard Health operates an app-based marketplace that connects nurses, CNAs, and other healthcare professionals with facilities needing to fill open shifts, providing flexible work opportunities and real‑time shift matching.
Industry: HR Tech
Company Size: Large (251 to 1,000 employees)
Growth: Growth Stage Startup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2016
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor