FAE/ Field Support Manager

AMD
Taiwan
Workplace: OnsiteFull timeFunction: SalesExperience: 5+ yearsSkills: ["Communication","Customer-facing","Problem-solving"]

Frontline technical field role focusing on GPU server bring-up, stability, and debug, supporting system integration, validation, and production ramp. In pre-/post-sales, you’ll assist with POC/EVT/DVT/PVT deployments from a system-debug perspective, review architectures, provide risk assessments and best-practice guidance, and diagnose server-level issues across BIOS/UEFI, firmware, and OS components.

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FursaFursa
AMD
AMD
4 months ago

FAE/ Field Support Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Frontline technical field role focusing on GPU server bring-up, stability, and debug, supporting system integration, validation, and production ramp. In pre-/post-sales, you’ll assist with POC/EVT/DVT/PVT deployments from a system-debug perspective, review architectures, provide risk assessments and best-practice guidance, and diagnose server-level issues across BIOS/UEFI, firmware, and OS components.
Location: Taiwan
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Serve as the primary technical interface for customers on GPU server bring-up, stability, and debug issues.
  • •Support customers during system integration, validation, and production ramp, acting as the first line of escalation.
  • •Support POC, EVT/DVT/PVT, and early customer deployments from a system debug perspective.
  • •Review customer system architecture and provide debug readiness, risk assessment, and best-practice guidance.
  • •Diagnose and resolve server-level issues including boot failures, OS bring-up, GPU/NIC detection, PCIe issues, and system hangs.

Key Requirements

  • •Bachelor's or Master's degree in related field.
  • •5+ years of experience in server platform debug, GPU systems, or data center hardware support.
  • •Strong understanding of x86 server architecture, GPU platforms, PCIe, memory, power and thermals.
  • •Hands-on experience with Linux OS, system logs, firmware, and driver-level debugging.
  • •Experience working with ODMs/OEMs and cross-functional engineering teams.
Experience:5+ yearsGPU serversData center hardwareServer bring-up
Skills:CommunicationCustomer-facingProblem-solving
Languages:EnglishChinese
Tech Stack:LinuxBIOS/UEFIOpenBMCPCIeGPU

Company Brief

AMD
Designs and produces semiconductor products including CPUs, GPUs, and adaptive SoCs for consumer, enterprise, and embedded markets, competing across PCs, data centers, and gaming industries.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1969
Glassdoor
Glassdoor: 3.9
WebsiteLinkedIn