Customer Service Representative (Part Time) - Plano

Prosperity Bancshares
Plano
Workplace: OnsitePart timeFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Public relations","Organization","Work under pressure","Professionalism"]

Provide courteous, prompt support in the Bank’s Customer Service Center by handling customer calls and resolving questions and complaints. Assist customers with checking, savings, time deposits, IRAs, loans, safe deposit boxes, internet banking, debit cards, and credit cards, including opening/closing and account maintenance. Maintain call quality goals, represent the Bank professionally, and follow policies while keeping management informed of issues.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Prosperity Bancshares
Prosperity Bancshares
4 months ago

Customer Service Representative (Part Time) - Plano

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 11 months ago

Job Summary

Provide courteous, prompt support in the Bank’s Customer Service Center by handling customer calls and resolving questions and complaints. Assist customers with checking, savings, time deposits, IRAs, loans, safe deposit boxes, internet banking, debit cards, and credit cards, including opening/closing and account maintenance. Maintain call quality goals, represent the Bank professionally, and follow policies while keeping management informed of issues.
Location: Plano
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Take customer calls and provide excellent customer service.
  • •Answer customer questions and solve problems by listening, collecting data, and providing secured answers.
  • •Assist customers with checking, savings, time deposits, IRAs, loans, safe deposit boxes, internet banking, debit cards, and credit cards.
  • •Present and explain Bank products and services, including opening, closing, and maintaining relevant accounts.
  • •Handle complaints professionally and maintain call quality goals while adhering to Bank policies (other duties as assigned).

Key Requirements

  • •Provide excellent customer service and resolve customer questions and problems in a professional manner.
  • •1 year of customer service experience.
  • •Associate degree (or two years of related experience and/or training) or equivalent combination of education and work-related experience.
  • •Preferred knowledge of the Bank’s products, services, and policies/procedures.
  • •Excellent communication/public relations skills, strong computer skills, and ability to work well under pressure and as needed overtime.
Experience:1+ years
Skills:CommunicationPublic relationsOrganizationWork under pressureProfessionalism

Company Brief

Prosperity Bancshares
Operates Prosperity Bank, a Texas-based regional banking franchise offering commercial and consumer banking services, lending, treasury management, and wealth-related solutions through a network of branches across Texas and Oklahoma.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Houston, United States
Founded: 1983
WebsiteLinkedIn