Mashreq

1 month ago

Head Client Experience, RBG Egypt.Egypt- Retail Customer Experience.Client Experience and Conduct Group-MBEGP

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Lead Egypt-based retail client experience operations in a banking/fintech context. Own the customer journey across retail experiences, contact center management, and client relationships. Build and mentor a high‑performing CX team, implement data‑driven strategies, collaborate cross‑functionally, and drive regulatory and customer experience excellence to elevate overall satisfaction and loyalty.

Location: Egypt

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Director level

Key Responsibilities

•Lead and mentor a high-performing client experience team, fostering a culture of excellence and continuous improvement.
•Develop and implement strategies to enhance the customer experience, focusing on innovation and personalization.
•Collaborate with cross-functional teams to align customer experience initiatives with business goals and objectives.
•Monitor and analyze customer feedback, identifying areas for improvement and implementing effective solutions.
•Ensure compliance with regulatory requirements and industry best practices in customer experience management.

Key Requirements

•A minimum of 15 years of experience in customer experience and contact center management, preferably in the banking or fintech industry.
•Proven leadership skills and the ability to inspire and motivate a diverse team.
•Excellent communication and interpersonal skills, with a customer-centric approach.
•Strong analytical and problem-solving abilities, with a data-driven mindset.
•Experience in developing and implementing customer experience strategies and initiatives.

Experience:15+ yearsBankingFintechCustomer experience

Skills:Customer experienceLeadershipCommunicationProblem-solvingData-driven

Languages:English

Company Brief

Mashreq

Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1967

Glassdoor: 3.3

Website LinkedIn Glassdoor

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Mashreq

1 month ago

Head Client Experience, RBG Egypt.Egypt- Retail Customer Experience.Client Experience and Conduct Group-MBEGP

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Egypt

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Director level

Key Responsibilities

•Lead and mentor a high-performing client experience team, fostering a culture of excellence and continuous improvement.
•Develop and implement strategies to enhance the customer experience, focusing on innovation and personalization.
•Collaborate with cross-functional teams to align customer experience initiatives with business goals and objectives.
•Monitor and analyze customer feedback, identifying areas for improvement and implementing effective solutions.
•Ensure compliance with regulatory requirements and industry best practices in customer experience management.

Key Requirements

•A minimum of 15 years of experience in customer experience and contact center management, preferably in the banking or fintech industry.
•Proven leadership skills and the ability to inspire and motivate a diverse team.
•Excellent communication and interpersonal skills, with a customer-centric approach.
•Strong analytical and problem-solving abilities, with a data-driven mindset.
•Experience in developing and implementing customer experience strategies and initiatives.

Experience:15+ yearsBankingFintechCustomer experience

Skills:Customer experienceLeadershipCommunicationProblem-solvingData-driven

Languages:English

Company Brief

Mashreq

Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1967

Glassdoor: 3.3

Website LinkedIn Glassdoor