#CORE DIGITAL CAMPUS - ITSM Operation and Service Specialist

Airbus
Spain
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Attention to detail","Analytical thinking","Communication","Interpersonal skills"]

Ensure the accuracy, health, and reliability of the Configuration Management Database (CMDB) for IT Service Management, running daily CMDB maintenance tasks and auditing configuration items and relationships. Improve CMDB data quality by resolving CI conflicts and coordinating with IT teams. Provide hands-on technical support to Product Service Lines within ServiceNow, and help build scenarios and workflows to enable incident, problem, change, and lifecycle management. Maintain adherence to ITIL best practices and governance.

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FursaFursa
Airbus
Airbus
1 month ago

#CORE DIGITAL CAMPUS - ITSM Operation and Service Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Ensure the accuracy, health, and reliability of the Configuration Management Database (CMDB) for IT Service Management, running daily CMDB maintenance tasks and auditing configuration items and relationships. Improve CMDB data quality by resolving CI conflicts and coordinating with IT teams. Provide hands-on technical support to Product Service Lines within ServiceNow, and help build scenarios and workflows to enable incident, problem, change, and lifecycle management. Maintain adherence to ITIL best practices and governance.
Location: Spain
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Execute daily RUN tasks to maintain, update, and audit CMDB data content and configuration item (CI) relationships.
  • •Identify and resolve data discrepancies and CI conflicts while continuously improving CMDB data quality.
  • •Serve as the primary technical point of contact for Product Service Lines (PSLs) supporting CMDB data management in ServiceNow.
  • •Assist PSLS in designing scenarios and workflows so they can efficiently consume CMDB content for incident, problem, change, and lifecycle management.
  • •Ensure asset and configuration management activities align with internal governance, ITIL best practices, and organizational ITSM standards.

Pay and Benefits

Perks:Paid LeaveHealth InsuranceLife InsuranceEquityRetirementStudy Grants

Key Requirements

  • •Active ITIL certification (ITIL Foundation V3 or ITIL 4 Foundation minimum).
  • •Strong understanding of IT Service Management (ITSM) processes and how configuration management supports incident, problem, and change management.
  • •Solid knowledge of ServiceNow Common Service Data Model (CSDM), focused on products and services objects.
  • •Hands-on experience with ServiceNow, specifically CMDB and Asset Management modules.
  • •Strong analytical skills to troubleshoot data discrepancies and analyze complex data sets.
Skills:Attention to detailAnalytical thinkingCommunicationInterpersonal skills
Certifications:ITIL Foundation V3ITIL 4 FoundationServiceNow System Administrator (CSA)
Languages:English
Tech Stack:ServiceNowCMDBAsset ManagementCSDMITSMITILService MappingServiceNow DiscoveryAgileDevOps

Company Brief

Airbus
Designs, manufactures, and sells commercial aircraft, helicopters, defense and space systems, and related services worldwide. Airbus is a leading aerospace and defense company delivering integrated solutions for civil and military aviation customers.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Toulouse, France
Founded: 1970
WebsiteLinkedIn