BTSE

1 week ago

Jr. Customer Service Officer (Jakarta Based)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Provide professional, responsive customer support to BTSE Indonesia users across channels like live chat, email, and social media. Handle inquiries, requests, and complaints with accurate product and policy information. Manage and resolve customer tickets in the ticketing system in line with SOPs and SLAs, investigate issues, and coordinate with relevant teams. Guide users on onboarding and platform usage, including KYC, deposits/withdrawals, and crypto trading features.

Location: Jakarta

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Deliver responsive, solution-oriented service via live chat, email, and social media.
•Handle customer inquiries, requests, and complaints with accurate information about products, services, features, and policies.
•Record, manage, and monitor customer tickets until resolution while following SOP and SLA.
•Analyze and investigate customer-reported issues and coordinate with relevant teams to resolve them.
•Educate and guide customers on using the platform, including registration, KYC, deposits, withdrawals, crypto trading, and features.

Key Requirements

•Minimum Diploma (D3) or Bachelor's degree (S1).
•Proven experience as a Customer Support/Customer Service representative.
•Prior experience in crypto asset, fintech, or similar industries is advantageous.
•Proficiency in English to understand documentation and communicate via email or chat.
•Strong analytical and problem-solving skills, with clear, professional communication and the ability to work under pressure.

Experience:Crypto assetsFintech

Education:Bachelor's

Skills:CommunicationProblem-solvingAdaptability

Languages:English

Company Brief

BTSE

BTSE operates a cryptocurrency exchange and digital asset trading platform offering spot, futures, margin trading, and institutional custody solutions, focused on liquidity, security, and a broad range of crypto and fiat trading pairs for retail and institutional clients.

Industry: Trading Platforms

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Founded: 2018

Website LinkedIn

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BTSE

1 week ago

Jr. Customer Service Officer (Jakarta Based)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Jakarta

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Deliver responsive, solution-oriented service via live chat, email, and social media.
•Handle customer inquiries, requests, and complaints with accurate information about products, services, features, and policies.
•Record, manage, and monitor customer tickets until resolution while following SOP and SLA.
•Analyze and investigate customer-reported issues and coordinate with relevant teams to resolve them.
•Educate and guide customers on using the platform, including registration, KYC, deposits, withdrawals, crypto trading, and features.

Key Requirements

•Minimum Diploma (D3) or Bachelor's degree (S1).
•Proven experience as a Customer Support/Customer Service representative.
•Prior experience in crypto asset, fintech, or similar industries is advantageous.
•Proficiency in English to understand documentation and communicate via email or chat.
•Strong analytical and problem-solving skills, with clear, professional communication and the ability to work under pressure.

Experience:Crypto assetsFintech

Education:Bachelor's

Skills:CommunicationProblem-solvingAdaptability

Languages:English

Company Brief

BTSE

Industry: Trading Platforms

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Founded: 2018

Website LinkedIn