Technical Account Manager

Seeq
Malaysia
Workplace: RemoteFull timeMYR 209,640 - 209,640Function: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Independent judgment","Cross-functional communication","Problem-solving","Continuous improvement"]

Own Seeq’s most strategic, high-touch customer accounts as the primary technical liaison. Partner with Customer Success to plan technical adoption, manage rollout of customized solutions, and ensure long-term technical health through reviews, monitoring, and escalation support. Use deep product and enterprise IT expertise to translate customer needs into actionable guidance, drive renewals and expansions, and improve TAM service delivery through continuous improvement.

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FursaFursa
Seeq
Seeq
3 days ago

Technical Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Own Seeq’s most strategic, high-touch customer accounts as the primary technical liaison. Partner with Customer Success to plan technical adoption, manage rollout of customized solutions, and ensure long-term technical health through reviews, monitoring, and escalation support. Use deep product and enterprise IT expertise to translate customer needs into actionable guidance, drive renewals and expansions, and improve TAM service delivery through continuous improvement.
Location: Malaysia
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary technical liaison between customer technical teams and Seeq, coordinating the right internal people as needed.
  • •Plan and manage rollout of customized solutions, best practices, and significant use cases to ensure optimal product performance and customer growth.
  • •Shepherd urgent or complex support tickets, coordinating internal teams for timely resolution and ensuring effective coordination with customer Level 1 support.
  • •Conduct regular technical reviews by monitoring performance and availability, auditing customer hardware network health, and driving improvements or mitigation strategies.
  • •Partner with Customer Success and Revenue organizations to drive renewals and identify expansion opportunities based on technical needs and removal of technical challenges.

Pay and Benefits

Salary: MYR 209,640
Perks:Paid LeaveHealth InsuranceDentalVisionLife InsuranceDisability InsuranceHome Office

Key Requirements

  • •5+ years in a technical customer-facing role (Technical Account Manager, Technical CSM, Solutions Engineer, Professional Services, or higher-tier Customer Support).
  • •Bachelor’s Degree required.
  • •Broad technical knowledge of Seeq (or a similar enterprise-level product) with deeper expertise across key components or capabilities.
  • •Demonstrated ownership of complex enterprise or strategic accounts as the customer’s primary technical point of contact.
  • •Strong technical fluency in how enterprise IT ecosystems work, with bias toward driving issues to resolution.
Experience:Enterprise softwareCustomer-facing
Education:Bachelor's
Skills:Independent judgmentCross-functional communicationProblem-solvingContinuous improvement

Eligibility

Visa:F1H1B
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Seeq
Develops advanced analytics software for process manufacturing and industrial operations, enabling engineers and analysts to rapidly investigate, collaborate on, and derive insights from time-series process data to improve production performance and reliability.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Seattle, United States
Founded: 2013
WebsiteLinkedIn