Lead CSR/Teller - Waterside Crossing (Denver, NC) - Full Time

Fifth Third Bancorp
Denver
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: high_schoolSkills: ["Customer service","Confidentiality","Sound judgment","Problem resolution","Leadership"]

Provide expert customer service as the most complex CSR/Teller, using independent judgment to support customers, answer questions, and guide them to the right financial partners. Handle extensive cash transactions, maintain accurate balances and confidential records, and ensure monthly cash counts and FCA requests are completed. Serve as a trusted resource for customers and the platform team, follow risk and ethics policies, and assist with training newly hired customer service representatives.

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Fifth Third Bancorp
Fifth Third Bancorp
2 days ago

Lead CSR/Teller - Waterside Crossing (Denver, NC) - Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Provide expert customer service as the most complex CSR/Teller, using independent judgment to support customers, answer questions, and guide them to the right financial partners. Handle extensive cash transactions, maintain accurate balances and confidential records, and ensure monthly cash counts and FCA requests are completed. Serve as a trusted resource for customers and the platform team, follow risk and ethics policies, and assist with training newly hired customer service representatives.
Location: Denver
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Provide consultative customer service, listen to customer needs, and guide customers to where their financial needs can be met.
  • •Follow up with customers, respond in a timely manner, and resolve issues.
  • •Handle daily office responsibilities, maintain accurate balancing records, and address outages and related issues.
  • •Collaborate with the Financial Center Manager to complete monthly cash counts and gather/report monthly FCA requests.
  • •Assist in training newly hired Customer Service Representatives and serve as a leader/resource for customers and the platform team.

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash-handling experience and comfort performing cash-handling duties.
  • •In-depth knowledge of retail policies and procedures to work with minimal supervision.
  • •Ability to interact confidently and comfortably with the public and maintain confidentiality.
  • •Ability to demonstrate sound judgment, take initiative, and resolve problems while following established guidelines and procedures.
Education:High School
Skills:Customer serviceConfidentialitySound judgmentProblem resolutionLeadership

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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