Customer Success Manager

InterSystems
United Kingdom
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 7+ yearsEducation: bachelorsSkills: ["Relationship building","Executive communication","Governance","Risk management","Continuous improvement"]

Own end-to-end managed services client success for healthcare organizations using InterSystems platforms (IRIS, IRIS for Health, HealthShare, IntelliCare, TrakCare). Drive onboarding through steady-state operations, renewal, and expansion while building trusted executive relationships with CIO/CMIO and operational leaders. Ensure governance, regulatory compliance (e.g., HIPAA), SLA delivery for mission-critical systems, incident and risk management, and measurable clinical and interoperability outcomes.

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FursaFursa
InterSystems
InterSystems
1 month ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Own end-to-end managed services client success for healthcare organizations using InterSystems platforms (IRIS, IRIS for Health, HealthShare, IntelliCare, TrakCare). Drive onboarding through steady-state operations, renewal, and expansion while building trusted executive relationships with CIO/CMIO and operational leaders. Ensure governance, regulatory compliance (e.g., HIPAA), SLA delivery for mission-critical systems, incident and risk management, and measurable clinical and interoperability outcomes.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own the full managed services lifecycle for healthcare clients using InterSystems platforms, from onboarding through renewal and expansion
  • •Ensure transition from implementation/sales to operational support with clear scope, service definitions, and readiness criteria
  • •Establish and run governance structures, executive business reviews, and regulatory reporting requirements
  • •Lead incident management and escalate systemic risks affecting availability, performance, or data integrity
  • •Own financial performance and monitor service consumption vs. contract scope to drive optimization, growth, and continuous improvement

Key Requirements

  • •7+ years in enterprise client-facing roles such as Managed Services, SaaS, Healthcare IT, Consulting, or Cloud operations
  • •Experience supporting InterSystems healthcare platforms (IRIS for Health, HealthShare, IntelliCare and/or TrakCare)
  • •Experience managing executive relationships within healthcare organizations
  • •Strong financial acumen to manage service margins and managed-services commercial models
  • •Knowledge of healthcare interoperability and regulated environments (HL7 v2, FHIR, CDA, DICOM; HIPAA or equivalent)
Experience:7+ yearsHealthcare ITSaaSManaged servicesCloud operationsConsulting
Education:Bachelor's in Computer Science, Engineering or related technical field
Skills:Relationship buildingExecutive communicationGovernanceRisk managementContinuous improvement
Certifications:ITIL
Languages:English
Tech Stack:InterSystems IRISIRIS for HealthHealthShareIntelliCareTrakCareFHIRHL7 v2CDADICOMHIPAAITILCloudDatabaseInteroperability enginesInfrastructureSecuritySaaSEHR

Company Brief

InterSystems
Develops database management, interoperability, and analytics platforms—particularly for healthcare and financial services. Known for products like Caché, Ensemble, HealthShare and the InterSystems IRIS data platform enabling integrated data management and real-time applications.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Cambridge, United States
Founded: 1978
WebsiteLinkedIn