Customer Success Manager
InterSystems
United Kingdom
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 7+ yearsEducation: bachelorsSkills: ["Relationship building","Executive communication","Governance","Risk management","Continuous improvement"]Own end-to-end managed services client success for healthcare organizations using InterSystems platforms (IRIS, IRIS for Health, HealthShare, IntelliCare, TrakCare). Drive onboarding through steady-state operations, renewal, and expansion while building trusted executive relationships with CIO/CMIO and operational leaders. Ensure governance, regulatory compliance (e.g., HIPAA), SLA delivery for mission-critical systems, incident and risk management, and measurable clinical and interoperability outcomes.
