Technical Support Engineer

Akamai Technologies
Cambridge
Workplace: RemoteFull timeUSD 65,700 - 118,300 annuallyFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Problem-solving","Communication","Documentation"]

Provide top-tier technical support for Akamai’s cloud and edge systems by monitoring service health, detecting incidents, and performing initial troubleshooting with escalation procedures. Work with senior engineers to resolve issues and improve reliability. You’ll document investigations and outcomes, assist in maintaining monitoring tools such as Grafana and GroundCover/Datadog dashboards, and follow runbooks while supporting out-of-hours on-call rotation.

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Akamai Technologies
Akamai Technologies
4 days ago

Technical Support Engineer

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Last checked: 1 hour agoStatus: Live

Job Summary

Provide top-tier technical support for Akamai’s cloud and edge systems by monitoring service health, detecting incidents, and performing initial troubleshooting with escalation procedures. Work with senior engineers to resolve issues and improve reliability. You’ll document investigations and outcomes, assist in maintaining monitoring tools such as Grafana and GroundCover/Datadog dashboards, and follow runbooks while supporting out-of-hours on-call rotation.
Location: Cambridge
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Perform monitoring shifts to ensure system availability and performance.
  • •Identify incidents, conduct initial troubleshooting, and escalate according to procedures.
  • •Document incidents, steps taken, and outcomes clearly.
  • •Assist in maintaining and improving monitoring tools such as Grafana and GroundCover/Datadog dashboards.
  • •Follow predefined runbooks and procedures for consistent event handling.

Pay and Benefits

Salary: USD 65,700 - 118,300 annually
Equity and Bonus:Equity
Perks:Health Insurance401kCompany HolidaysPaid LeaveSick TimeParental LeaveEmployee Assistance

Key Requirements

  • •2+ years of relevant experience and a Bachelor's degree.
  • •Foundational knowledge of Linux administration, including file systems, permissions, and networking basics.
  • •Hands-on experience with Docker/K8S, including running containers/pods and troubleshooting using logs.
  • •Basic understanding of Ansible language concepts such as registers and low-level operations.
  • •Familiarity with command-line tools and SSH, plus ability to follow procedures and escalate issues accurately.
Experience:2+ yearsCloud servicesSystem administrationProduction operations
Education:Bachelor's
Skills:Problem-solvingCommunicationDocumentation
Tech Stack:LinuxDockerK8SKubernetesAnsibleGrafanaGroundCoverDatadogSSHCommand-line tools

Company Brief

Akamai Technologies
Provides a global content delivery network (CDN) and cloud services to improve web and application performance, security, and delivery for enterprises, media companies, and cloud providers.
Industry: Cloud Computing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cambridge, United States
Founded: 1998
WebsiteLinkedIn