Supervisor I

Tapestry
United States
Workplace: OnsiteFull timeUSD 16 - 24.75Function: SalesExperience: 2+ yearsSkills: ["Communication","Detail-oriented","Proactive","Multi-tasking","Customer focus"]

Lead daily operations on the sales floor by coaching a team to achieve sales and KPI targets while delivering exceptional clienteling and service experiences. Drive personal selling performance, build VIP relationships through proactive outreach, and model brand service behaviors. Oversee opening/closing procedures, POS transactions, inventory accuracy, and stockroom organization. Support hiring, onboarding, and ongoing development, and advance omni-channel initiatives including virtual and live-stream shopping.

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Tapestry
Tapestry
5 months ago

Supervisor I

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead daily operations on the sales floor by coaching a team to achieve sales and KPI targets while delivering exceptional clienteling and service experiences. Drive personal selling performance, build VIP relationships through proactive outreach, and model brand service behaviors. Oversee opening/closing procedures, POS transactions, inventory accuracy, and stockroom organization. Support hiring, onboarding, and ongoing development, and advance omni-channel initiatives including virtual and live-stream shopping.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Drive personal sales performance and lead the team to achieve sales and KPI targets by analyzing metrics and implementing best practices.
  • •Build client relationships through proactive outreach, ensuring excellent in-store and after-sales experiences and supporting VIP retention.
  • •Coach and develop the team by supporting recruitment, onboarding, training, goal setting, and performance feedback to store leadership.
  • •Supervise operational and compliance tasks including opening/closing procedures, cash handling, bank deposits, register operations, key-holding responsibilities, POS transactions, and inventory processes.
  • •Lead omni-channel initiatives, including virtual and live-stream shopping, and drive customer data capture to grow loyalty and repeat purchases.

Pay and Benefits

Salary: USD 16 - 24.75
Perks:Health InsuranceDentalVision401kPaid LeaveCommuter BenefitsDisability InsuranceTuition Assistance

Key Requirements

  • •2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium or comparable retail preferred), with education considered as well.
  • •Strong written and verbal communication skills; detail-oriented, proactive, and able to multi-task and prioritize effectively.
  • •Ability to communicate with customers and staff and confidently navigate the sales floor.
  • •Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
  • •Social media literacy and comfort with omni-channel/virtual selling tools and clienteling systems; strong English proficiency.
Experience:2+ yearsRetailLuxury/premium retail
Skills:CommunicationDetail-orientedProactiveMulti-taskingCustomer focus
Languages:English
Tech Stack:Microsoft ExcelMicrosoft WordMicrosoft PowerPointOutlookPOSInventory managementSocial mediaOmni-channelVirtual sellingLive-stream shoppingClienteling systems

Company Brief

Tapestry
Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2017
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor