Renewal Specialist

Zscaler
Tokyo
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Collaboration","Organization","Problem-solving","Customer focus"]

Renewal Specialist in Japan focused on managing renewals and renewals-led upsells within Zscaler’s Sales and Go-to-Market team. You’ll advise accounts, coordinate with internal teams, and drive recurring revenue through strategic account planning, ensuring customer success and long-term partnerships in a cloud security context.

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FursaFursa
Zscaler
Zscaler
3 months ago

Renewal Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Renewal Specialist in Japan focused on managing renewals and renewals-led upsells within Zscaler’s Sales and Go-to-Market team. You’ll advise accounts, coordinate with internal teams, and drive recurring revenue through strategic account planning, ensuring customer success and long-term partnerships in a cloud security context.
Location: Tokyo
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Partner with the AE as an advisor to analyze accounts and guide renewals and upsell opportunities within the Digital Transformation journey
  • •Prescribe approaches to increase customer stickiness and recurring revenue based on renewals expertise
  • •Participate in strategic account planning with ecosystem and GTM leadership; contribute to QBRs and deal reviews
  • •Collaborate with internal teams (Deal Desk, Product Management, Customer Success, Finance, Legal) to provide compliant, proactive solutions based on installed SKUs and roadmaps
  • •Maintain visibility and accountability across multiple priorities to ensure customer goals are met and partnerships are strengthened

Pay and Benefits

Perks:Health InsuranceTime OffParantal LeaveRetirement OptionsIn-office Perks

Key Requirements

  • •Strong background in renewal sales or account management
  • •Ability to cultivate understanding of accounts to strengthen contracts (co-terming, true-ups, longer terms)
  • •Fluent in Japanese and English
  • •Willingness to take risks and challenge assumptions to improve outcomes
  • •Strong organizational skills with multiple priorities
Experience:SaaSCloudCybersecurity
Skills:CommunicationCollaborationOrganizationProblem-solvingCustomer focus
Languages:JapaneseEnglish

Company Brief

Zscaler
Provides cloud-native security platform delivering secure access, threat protection, and zero trust services to organizations, enabling secure internet and private application access without traditional network appliances.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 2007
WebsiteLinkedIn