Success Architect - Commerce Cloud (POS)

Salesforce
Indianapolis, Chicago, Boston, Seattle, Atlanta
Workplace: OnsiteFull timeUSD 123,100 - 186,300 annuallyFunction: Customer Success & Account ManagementExperience: 8+ yearsSkills: ["Communication","Collaboration","Customer-centric discovery","Empathy","Proactive mindset"]

Serve as a Commerce Cloud (POS) Success Architect and Subject Matter Expert, advising Signature Success Plan customers through high-velocity engagements. Lead POS architecture and solution strategy across technical architecture, store operations, performance optimization, and design for Salesforce POS (formerly PredictSpring). Translate complex concepts for technical and executive stakeholders, identify capability gaps, and recommend product enhancements or custom solutions while building strong partner relationships to drive adoption and customer success.

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FursaFursa
Salesforce
Salesforce
2 days ago

Success Architect - Commerce Cloud (POS)

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Job Summary

Serve as a Commerce Cloud (POS) Success Architect and Subject Matter Expert, advising Signature Success Plan customers through high-velocity engagements. Lead POS architecture and solution strategy across technical architecture, store operations, performance optimization, and design for Salesforce POS (formerly PredictSpring). Translate complex concepts for technical and executive stakeholders, identify capability gaps, and recommend product enhancements or custom solutions while building strong partner relationships to drive adoption and customer success.
Location: Indianapolis, Chicago, Boston, Seattle, Atlanta
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Provide high-velocity advisory to Signature Success Plan customers across multiple concurrent engagements, including architecture, store operations, performance, and solution design for Salesforce POS.
  • •Act as a POS SME for the Cloud Success organization by delivering proactive and reactive architecture, solution strategy, and thought leadership.
  • •Communicate complex technical concepts to diverse audiences, including technical/business stakeholders and executive leadership.
  • •Identify and evaluate capability gaps and recommend standard product enhancements or creative custom solutions to improve customer success and adoption.
  • •Build relationships with internal and external partners and collaborate on initiatives aligned to broader goals and growth.

Pay and Benefits

Salary: USD 123,100 - 186,300 annually
Perks:MedicalDentalVisionHealth InsurancePaid ParentalLife InsuranceDisability Insurance401kEquity

Key Requirements

  • •8+ years of proven experience in enterprise consulting, including implementing enterprise software solutions in the POS space as a lead developer or architect.
  • •5+ years of hands-on POS/PredictSpring experience.
  • •Deep understanding of data modelling, integration architectures, and data governance best practices.
  • •Experience designing system architecture and integration patterns.
  • •Hands-on understanding of POS App and Merchant Tools to troubleshoot and solve business challenges.
Experience:8+ yearsEnterprise consultingPOSRetailOmnichannel
Skills:CommunicationCollaborationCustomer-centric discoveryEmpathyProactive mindset
Certifications:Salesforce AdministratorExperience cloudB2C CommerceSalesforce certifications
Tech Stack:Salesforce Commerce CloudSalesforce POSPredictSpringData modellingIntegration architecturesData governanceAPIsSPIsPOS AppMerchant ToolsHTMLJavaScriptReactXMLJSONCSSData ethicsData privacyData security

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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