Client Experience Specialist

Luxury Presence
Phoenix, Austin
Workplace: HybridFull timeUSD 60,000 - 65,000 annuallyFunction: Customer Success & Account ManagementExperience: 2-3 yearsSkills: ["Communication","Empathy","Problem-solving","Organization","Presentation"]

Join the Client Experience (CX) team as a Client Experience Specialist (CXS) to help retain at-risk clients who have requested to cancel. You’ll build rapport, handle difficult conversations, and craft data-driven retention strategies while collaborating cross-functionally to protect revenue, improve churn metrics, and ensure client success for a fast-growing real estate tech platform.

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FursaFursa
Luxury Presence
Luxury Presence
3 years ago

Client Experience Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Join the Client Experience (CX) team as a Client Experience Specialist (CXS) to help retain at-risk clients who have requested to cancel. You’ll build rapport, handle difficult conversations, and craft data-driven retention strategies while collaborating cross-functionally to protect revenue, improve churn metrics, and ensure client success for a fast-growing real estate tech platform.
Location: Phoenix, Austin
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Retain at-risk clients by understanding their needs, handling difficult conversations, and driving solutions to prevent churn
  • •Collaborate cross-functionally with sales, product, and support to implement retention strategies and protect ARR
  • •Capture and analyze churn reasons to inform data-driven decisions and product improvements
  • •Proactively reach out to clients to preserve relationships and opportunities for expansion
  • •Maintain organized project tracking, metrics, and reporting to meet retention KPIs

Pay and Benefits

Salary: USD 60,000 - 65,000 annually
Perks:Health InsuranceDental401kRemote WorkPaid Leave

Key Requirements

  • •2-3 years in a client retention role, preferably at a SaaS company
  • •Familiarity with the residential real estate industry, hands-on experience working with real estate agents and/or real estate technology is a plus
  • •Experience driving towards KPIs around retaining and growing client accounts
  • •A consistent track-record of saving clients, and you take great satisfaction in your wins
  • •1+ years working with software, ideally web-design or development, or marketing
Experience:2-3 yearsReal estateSaaSProptech
Skills:CommunicationEmpathyProblem-solvingOrganizationPresentation
Languages:English
Tech Stack:CRMData analyticsReportingExcel

Company Brief

Luxury Presence
Provides websites, marketing, CRM integrations, and digital branding solutions tailored for luxury real estate agents and brokerages to showcase listings, generate leads, and manage client relationships online.
Industry: PropTech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Los Angeles, United States
Founded: 2015
WebsiteLinkedIn