Air Apps

3 months ago

Customer Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 55 minutes agoStatus: Live

Job Summary

Join Air Apps as a Customer Support Specialist to ensure a high-quality, user-centric experience for our iOS customers. You’ll collaborate with engineering and marketing to report issues, drive product improvements, analyze customer satisfaction trends, and shape strategies that enhance the end-to-end user journey across a fast-paced, globally-facing product.

Location: Zurich

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Respond to global customers across multiple channels (Zendesk, social media, and others) to deliver a high-quality user experience
•Communicate with users in a friendly, professional, and human-centered manner representing the company voice
•Investigate and troubleshoot technical issues within iOS apps, identifying root causes and providing timely solutions
•Escalate bugs with clear documentation and actionable insights to drive product improvements
•Generate and manage reports on customer experience metrics and satisfaction levels

Pay and Benefits

Salary: EUR 18,000 - 25,000 annually

Perks:Annual BonusHealth InsuranceLife InsuranceCommuter BenefitsMeal AllowancePension FundUrban Sports

Key Requirements

•Approximately 3+ years of experience in customer support or a similar role
•Proficiency in English; additional languages are a plus
•Strong experience with Zendesk, social media platforms, and other customer communication tools
•Solid understanding of iOS applications and mobile ecosystems
•Bachelor’s degree in a relevant field or equivalent practical experience

Experience:Customer supportMobile appsIOSSaaS

Education:Bachelor's

Skills:CommunicationProblem-solvingCustomer serviceDocumentationData analysis

Languages:English

Tech Stack:ZendeskIOSMobileApple ecosystem

Company Brief

Air Apps

Air Apps is an independent mobile apps studio building AI-powered consumer iOS apps and a subscription bundle (Air Apps One). They publish dozens of utility, productivity, and lifestyle apps with large download volumes and offices in Lisbon and San Francisco.

Industry: Digital Media

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Bootstrapped

Headquarters: San Francisco, United States

Founded: 2018

Glassdoor: 2.0

Website LinkedIn Glassdoor

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Air Apps

3 months ago

Customer Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 55 minutes agoStatus: Live

Job Summary

Location: Zurich

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Respond to global customers across multiple channels (Zendesk, social media, and others) to deliver a high-quality user experience
•Communicate with users in a friendly, professional, and human-centered manner representing the company voice
•Investigate and troubleshoot technical issues within iOS apps, identifying root causes and providing timely solutions
•Escalate bugs with clear documentation and actionable insights to drive product improvements
•Generate and manage reports on customer experience metrics and satisfaction levels

Pay and Benefits

Salary: EUR 18,000 - 25,000 annually

Perks:Annual BonusHealth InsuranceLife InsuranceCommuter BenefitsMeal AllowancePension FundUrban Sports

Key Requirements

•Approximately 3+ years of experience in customer support or a similar role
•Proficiency in English; additional languages are a plus
•Strong experience with Zendesk, social media platforms, and other customer communication tools
•Solid understanding of iOS applications and mobile ecosystems
•Bachelor’s degree in a relevant field or equivalent practical experience

Experience:Customer supportMobile appsIOSSaaS

Education:Bachelor's

Skills:CommunicationProblem-solvingCustomer serviceDocumentationData analysis

Languages:English

Tech Stack:ZendeskIOSMobileApple ecosystem

Company Brief

Air Apps

Industry: Digital Media

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Bootstrapped

Headquarters: San Francisco, United States

Founded: 2018

Glassdoor: 2.0

Website LinkedIn Glassdoor