HSBC

1 day ago

Commercial Cards Client Support Specialist Portuguese (Azcapotzalco, Ciudad de México, MX, 02230)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Serve as the single point of contact for Commercial Cards clients, owning complex queries and issues end-to-end with a strong focus on First Contact Resolution. Coordinate with internal teams (Operations, Fraud, in-country teams, Product) and manage stakeholder alignment across card operations and service teams. Provide client updates, resolve enquiries via email and call/Zoom, guide clients through digital tools (e-Channels), and handle quality/control and complaint escalation.

Location: Mexico

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Own Commercial Cards issues end-to-end from initiation through closure and coordinate with internal departments.
•Drive First Contact Resolution by resolving client enquiries at the first point of contact and escalating only when necessary while retaining accountability.
•Provide regular client updates and holding responses where appropriate.
•Manage stakeholder alignment across card operations, card service managers, client account managers (CAMs), and the contact centre; complement and support card service managers and CAMs.
•Provide technical guidance for digital tools (e-Channels) such as MiVision, Smart Data Gen, TSYS, and Visa Interlink, using video-enabled Zoom where possible; log and manage client complaints with appropriate escalation.

Pay and Benefits

Perks:Paid Leave

Key Requirements

•Intermediate Portuguese (written and spoken) and basic English.
•Minimum 2–3 years in front-line service handling complex queries.
•Good understanding of payments and commercial cards.
•Strong knowledge of back-end operational processes.
•Strong interpersonal, influencing, and communication skills with the ability to own issues end-to-end, including via video.

Experience:2-3 years

Skills:Client-service mindsetRelationship managementCommunicationInterpersonal skillsStakeholder management

Languages:PortugueseEnglish

Tech Stack:MiVisionSmart Data GenTSYSVisa InterlinkZoomE-Channels

Company Brief

HSBC

Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn

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HSBC

1 day ago

Commercial Cards Client Support Specialist Portuguese (Azcapotzalco, Ciudad de México, MX, 02230)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Mexico

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Own Commercial Cards issues end-to-end from initiation through closure and coordinate with internal departments.
•Drive First Contact Resolution by resolving client enquiries at the first point of contact and escalating only when necessary while retaining accountability.
•Provide regular client updates and holding responses where appropriate.
•Manage stakeholder alignment across card operations, card service managers, client account managers (CAMs), and the contact centre; complement and support card service managers and CAMs.
•Provide technical guidance for digital tools (e-Channels) such as MiVision, Smart Data Gen, TSYS, and Visa Interlink, using video-enabled Zoom where possible; log and manage client complaints with appropriate escalation.

Pay and Benefits

Perks:Paid Leave

Key Requirements

•Intermediate Portuguese (written and spoken) and basic English.
•Minimum 2–3 years in front-line service handling complex queries.
•Good understanding of payments and commercial cards.
•Strong knowledge of back-end operational processes.
•Strong interpersonal, influencing, and communication skills with the ability to own issues end-to-end, including via video.

Experience:2-3 years

Skills:Client-service mindsetRelationship managementCommunicationInterpersonal skillsStakeholder management

Languages:PortugueseEnglish

Tech Stack:MiVisionSmart Data GenTSYSVisa InterlinkZoomE-Channels

Company Brief

HSBC

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn