Remote Customer Service Representative - KY & PA

NiSource
United States
Workplace: RemoteFull timeUSD 35,400 - 49,600Function: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Communication","Customer-focused","Problem-solving","Conflict resolution","Multitasking"]

Provide remote customer support for utility billing and service needs, including resolving billing accuracy issues, processing move-ins and service transfers, handling emergency calls, and managing refunds and account updates. Triage and route escalated customer issues, refer customers to special programs, and meet performance metrics while working with a team in a fast-paced environment. Must complete required training and assessments.

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NiSource
NiSource
2 days ago

Remote Customer Service Representative - KY & PA

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Provide remote customer support for utility billing and service needs, including resolving billing accuracy issues, processing move-ins and service transfers, handling emergency calls, and managing refunds and account updates. Triage and route escalated customer issues, refer customers to special programs, and meet performance metrics while working with a team in a fast-paced environment. Must complete required training and assessments.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond to billing inquiries, investigate meter readings, and resolve billing accuracy and payment issues.
  • •Handle emergency calls promptly and professionally.
  • •Process customer requests for move-ins, account additions, and service transfers, and provide order status updates.
  • •Manage refunds, compensation requests, and account updates, including credit and payment arrangement assistance.
  • •Route escalated customer issues and refer/process requests for special programs while meeting performance metrics.
Travel: Low travel

Pay and Benefits

Salary: USD 35,400 - 49,600
Perks:Annual Bonus

Key Requirements

  • •Must reside in Kentucky or Pennsylvania and be within 80 miles of a Columbia Gas facility (proof required upon selection).
  • •Available 7:00 am–7:00 pm Monday–Friday and able to attend the full 13-week training program.
  • •Must have a secure private home office and a hardwired internet connection (minimum 75 Mbps download/15 Mbps upload); Wi‑Fi and satellite are not permitted.
  • •Ability to type at least 25 words per minute (WPM) and demonstrate strong written and verbal communication skills.
  • •Must be at least 18 years old and have high school diploma (or equivalent) plus minimum one year of customer service experience.
Experience:1+ years
Education:High School
Skills:CommunicationCustomer-focusedProblem-solvingConflict resolutionMultitasking
Languages:EnglishSpanish

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

NiSource
NiSource is a regulated utility holding company that delivers natural gas and electric service to millions of customers across the Midwest and Northeast United States. It operates through local utility brands focused on safe, reliable energy delivery and infrastructure.
Industry: Utilities
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Merrillville, United States
Founded: 1912
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