EOS Senior Service Execution Specialist (Bangalore, IN, 560066)

SAP
Bengaluru
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 8-13 yearsEducation: bachelorsSkills: ["Customer focus","Analytical thinking","Solution-oriented thinking","Collaboration","Continuous improvement"]

Ensure execution of planned customer-requested changes and service activities, meeting customer-facing KPI/SLA commitments across SAP Basis, HANA DB, and server domains. Own customer service requests, system builds, migrations, and cutover/go-live support, including critical ad-hoc execution and escalation response. Drive migrations, continuous improvement, and automation enhancements, using AI-driven insights to improve observability, reliability, and proactive issue resolution within SAP Enterprise Cloud Services operations.

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FursaFursa
SAP
SAP
2 hours ago

EOS Senior Service Execution Specialist (Bangalore, IN, 560066)

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Job Summary

Ensure execution of planned customer-requested changes and service activities, meeting customer-facing KPI/SLA commitments across SAP Basis, HANA DB, and server domains. Own customer service requests, system builds, migrations, and cutover/go-live support, including critical ad-hoc execution and escalation response. Drive migrations, continuous improvement, and automation enhancements, using AI-driven insights to improve observability, reliability, and proactive issue resolution within SAP Enterprise Cloud Services operations.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Ensure execution of planned customer-requested changes according to activity schedules, tracking, and meeting service KPIs/SLAs.
  • •Own and execute customer service requests, system builds, migrations, and operational activities across Basis, DB, and Server domains.
  • •Drive migration activities such as system copies, OS/DB migrations, cutover planning, and go-live support.
  • •Perform ad-hoc/immediate execution for critical customer requests, respond quickly during escalations, and protect delivery-phase service requests.
  • •Analyze service execution quality, drive procedure/process feedback to completion, coordinate across teams, and lead continuous improvement/automation initiatives using AI-driven insights.
Travel: Low travel

Key Requirements

  • •Bachelor’s degree or higher in Computer Science, Engineering, or Information Technologies Management.
  • •8 to 13 years of experience as a Technical SAP NetWeaver Consultant (ABAP and Java Basis Administration).
  • •Hands-on expertise in SAP Basis administration, SAP NetWeaver, SAP HANA, Sybase ASE, and Business Objects.
  • •Strong knowledge of S/4HANA architecture, migration paths, high availability, and disaster recovery strategies.
  • •Proficiency in Linux/UNIX with scripting (Shell, Python, Perl) and automation tools (Ansible, Chef), plus working knowledge of networking and storage.
Experience:8-13 years
Education:Bachelor's
Skills:Customer focusAnalytical thinkingSolution-oriented thinkingCollaborationContinuous improvement
Tech Stack:SAP BasisSAP NetWeaverBusiness ObjectsSAP HANASAP Sybase Adaptive Server Enterprise (ASE)S/4HANASAP Cloud-ConnectorLinuxUNIXLinux PacemakerShellPythonPerlAnsibleChefTCP/IPDNSNATFirewallsLDAP

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
Glassdoor
Glassdoor: 4.1
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