4 weeks ago

Associate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide Tier 1 IT support and white-glove service to government clients from a Washington, DC site. Resolve standard requests, document incidents, and escalate complex issues while meeting performance metrics. Grow through training and certification opportunities in a fast-paced, security-focused environment.

Location: Washington

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Key Responsibilities

•Provide foundational Tier 1 technical support to onsite and remote customers via phone, chat, email, and ticketing systems.
•Deliver an exceptional, white-glove customer service experience by greeting users professionally, actively listening, and maintaining a calm, attentive demeanor.
•Follow SOPs and documentation to resolve standard user requests (e.g., password resets, account lockouts).
•Document and track all incidents and troubleshooting steps within a ticketing system with clear, accurate notes.
•Escalate complex issues to higher-tier teams with a warm handoff and documentation of work performed.

Travel: Low travel

Key Requirements

•High School Diploma/GED with 1 year of related technical or customer support experience; OR an Associate’s Degree or higher in an IT-related discipline.
•Required Certifications: CompTIA Security+ within hire.
•Security Clearance: Active Top Secret with SCI Eligibility.
•Required Technical Skills: Basic knowledge of Windows/MacOS, familiarity with Microsoft Office, and excellent phone/chat etiquette.
•Required Abilities: Excellent verbal and written communication, collaborative and adaptable. Ability to pass a basic English language assessment.

Experience:1+ yearsFederal governmentIT supportCustomer service

Skills:CommunicationCustomer serviceTeamworkProblem-solvingEnglish language

Certifications:CompTIA Security+

Tech Stack:WindowsMacOSMicrosoft OfficePhone/chat/emailTicketing system

Eligibility

Nationality:US National

Work Authorization:Authorization required. Sponsorship not provided.

Security Clearance:Top SecretSCI

Company Brief

General Dynamics

Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn

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General Dynamics

4 weeks ago

Associate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Washington

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Key Responsibilities

•Provide foundational Tier 1 technical support to onsite and remote customers via phone, chat, email, and ticketing systems.
•Deliver an exceptional, white-glove customer service experience by greeting users professionally, actively listening, and maintaining a calm, attentive demeanor.
•Follow SOPs and documentation to resolve standard user requests (e.g., password resets, account lockouts).
•Document and track all incidents and troubleshooting steps within a ticketing system with clear, accurate notes.
•Escalate complex issues to higher-tier teams with a warm handoff and documentation of work performed.

Travel: Low travel

Key Requirements

•High School Diploma/GED with 1 year of related technical or customer support experience; OR an Associate’s Degree or higher in an IT-related discipline.
•Required Certifications: CompTIA Security+ within hire.
•Security Clearance: Active Top Secret with SCI Eligibility.
•Required Technical Skills: Basic knowledge of Windows/MacOS, familiarity with Microsoft Office, and excellent phone/chat etiquette.
•Required Abilities: Excellent verbal and written communication, collaborative and adaptable. Ability to pass a basic English language assessment.

Experience:1+ yearsFederal governmentIT supportCustomer service

Skills:CommunicationCustomer serviceTeamworkProblem-solvingEnglish language

Certifications:CompTIA Security+

Tech Stack:WindowsMacOSMicrosoft OfficePhone/chat/emailTicketing system

Eligibility

Nationality:US National

Work Authorization:Authorization required. Sponsorship not provided.

Security Clearance:Top SecretSCI

Company Brief

General Dynamics

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn