Vice President, GBSC Operations Excellence & Enablement

Mastercard
Missouri
Workplace: OnsiteFull timeUSD 189,000 - 312,000 annuallyFunction: Executive & General ManagementExperience: 15+ yearsEducation: bachelorsSkills: ["Communication","Collaboration","Problem-solving","Influencing","Pragmatic leadership"]

Lead GBSC’s operations excellence by establishing and running performance management, financial planning, and operational governance across internal teams and third-party partners. Own KPI frameworks, budgeting/forecasting and headcount planning, capacity/workforce planning, and data governance to ensure reporting and analytics drive decisions. Manage vendor and contract governance, process discipline, and knowledge management, while partnering with Strategy & Transformation, Customer Experience, PMO, and Finance to align planning with execution.

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FursaFursa
Mastercard
Mastercard
2 months ago

Vice President, GBSC Operations Excellence & Enablement

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Job Summary

Lead GBSC’s operations excellence by establishing and running performance management, financial planning, and operational governance across internal teams and third-party partners. Own KPI frameworks, budgeting/forecasting and headcount planning, capacity/workforce planning, and data governance to ensure reporting and analytics drive decisions. Manage vendor and contract governance, process discipline, and knowledge management, while partnering with Strategy & Transformation, Customer Experience, PMO, and Finance to align planning with execution.
Location: Missouri
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Sr. Director level

Key Responsibilities

  • •Own and lead GBSC’s performance management framework, including KPI definition, performance tracking, and review cadence.
  • •Lead financial planning processes, including budgeting, forecasting, and headcount planning aligned to business priorities.
  • •Manage capacity and workforce planning to provide visibility into demand, utilization, and resource allocation.
  • •Oversee data governance and business insights to ensure a single source of truth for reporting and analytics.
  • •Establish vendor and contract governance frameworks (SLAs, scorecards, governance routines) and lead vendor/BPO performance reviews.

Pay and Benefits

Salary: USD 189,000 - 312,000 annually
Perks:Health InsuranceDentalVision401kPaid LeaveFlexible SpendingLife InsuranceDisability InsurancePrescription DrugGym MembershipPaid SickPersonal DaysPaid Holidays

Key Requirements

  • •15+ years of experience in finance, operations, business performance, consulting, or related roles.
  • •Proven track record leading performance management, planning, or operational governance at scale.
  • •Experience managing vendor and third-party performance frameworks and governance routines.
  • •Strong background in financial planning, forecasting, and resource management, including headcount planning.
  • •Bachelor’s degree required; finance, business, or related field preferred; advanced degree a plus.
Experience:15+ yearsShared servicesGlobal business servicesVendor managementFinance operations
Education:Bachelor's in finance, business, or related field
Skills:CommunicationCollaborationProblem-solvingInfluencingPragmatic leadership

Company Brief

Mastercard
Mastercard is a global payments and technology company that processes transactions, provides fraud prevention and data services, and builds payment infrastructure for consumers, businesses, merchants and governments across 200+ countries.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Purchase, New York, United States
Founded: 1966
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