Manager - Customer Success

Midis Group
Budapest
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 7+ yearsEducation: bachelorsSkills: ["Customer onboarding","Customer retention","Customer adoption","Risk management","Team coaching","Succession planning","Performance management"]

Own the post-sales customer journey end to end, working with customers from sales through solution deployment and ongoing retention. Lead customer adoption by identifying risks, aligning roadmap plans, and coordinating across support, engineering, and consulting to resolve issues and escalations. Build and iterate a customer success framework, use customer data to inform internal stakeholders, and manage priority accounts. Coach and develop your team through performance reviews and succession planning.

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FursaFursa
Midis Group
Midis Group
13 hours ago

Manager - Customer Success

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Own the post-sales customer journey end to end, working with customers from sales through solution deployment and ongoing retention. Lead customer adoption by identifying risks, aligning roadmap plans, and coordinating across support, engineering, and consulting to resolve issues and escalations. Build and iterate a customer success framework, use customer data to inform internal stakeholders, and manage priority accounts. Coach and develop your team through performance reviews and succession planning.
Location: Budapest
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Own engagement from sales through solution deployment, ensuring successful onboarding, retention, service excellence, and timely complaint management.
  • •Manage the customer adoption lifecycle, identify at-risk customers and gaps that can hinder implementation or rollout, and raise risks/blockers.
  • •Coordinate with support, engineering, and consulting peers to address customer issues and improve the post-sales customer experience.
  • •Build and iterate a customer success framework to deliver measurable business and technical value and use customer data to drive internal decisions.
  • •Lead and coach the team, conduct performance reviews, develop training plans, and secure succession.

Key Requirements

  • •Bachelor’s degree in Business Administration or a related field.
  • •At least 7 years of relevant experience.
  • •Understand customers’ business goals and align with company functionality and strategy.
  • •Manage the customer adoption lifecycle, including raising risks/blockers as appropriate.
  • •Lead and coach the team, including performance reviews and identifying training needs.
Experience:7+ years
Education:Bachelor's
Skills:Customer onboardingCustomer retentionCustomer adoptionRisk managementTeam coachingSuccession planningPerformance management

Company Brief

Midis Group
Midis Group is a technology distributor delivering value-added distribution, solutions, and services across the Middle East, Africa and CIS regions, partnering with global vendors to provide IT infrastructure, cybersecurity, cloud and software solutions via channel partners.
Industry: Wholesale & Distribution
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Website