Salesforce

2 weeks ago

Manager, Legal Support Services

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Lead the Mexico City hub for Salesforce Legal Shared Services, serving as a player-coach who manages attorneys and legal analysts while carrying substantive legal responsibilities. Oversee commercial agreements and privacy-related matters, act as first-line escalation, and partner with legal operations in the US. Own operational reporting across case volume, SLA compliance, quality metrics, and error rates, while improving SOPs and cross-functional processes.

Location: Mexico City

Workplace: Onsite

Employment Type: Full time

Job Function: Legal, Risk & Compliance

Seniority: Manager level

Key Responsibilities

•Directly manage attorneys and legal analysts in Mexico City, including hiring, onboarding, performance management, and career development.
•Lead review and negotiation of commercial agreements (SOWs, NDAs, sponsorship agreements) and oversee DSAR-related privacy work.
•Handle escalated or complex matters as first-line escalation before matters go to practice area-specific attorneys.
•Own operational reporting for the Mexico City team, including case volume, SLA compliance, quality metrics, and error rates; surface insights to leadership.
•Monitor adherence to SOPs and partner with process owners on tools, agents, and process design, including UAT.

Key Requirements

•Law degree (J.D. or equivalent) and admitted to practice in Mexico or another jurisdiction.
•5+ years of legal experience with meaningful time in commercial contracts or transactional work.
•Prior people management experience hiring, developing, and managing attorneys or legal professionals.
•Strong English written and verbal communication skills.
•Comfort balancing substantive legal work with operational and people management responsibilities, including working with data and metrics.

Experience:5+ years

Education:Professional (JD, MD, etc.)

Skills:People managementCommunicationJudgmentOrganizationDiscretion

Licenses:Admitted to practice in Mexico or another jurisdiction

Languages:English

Tech Stack:Salesforce CRMContract lifecycle management

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

2 weeks ago

Manager, Legal Support Services

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Mexico City

Workplace: Onsite

Employment Type: Full time

Job Function: Legal, Risk & Compliance

Seniority: Manager level

Key Responsibilities

•Directly manage attorneys and legal analysts in Mexico City, including hiring, onboarding, performance management, and career development.
•Lead review and negotiation of commercial agreements (SOWs, NDAs, sponsorship agreements) and oversee DSAR-related privacy work.
•Handle escalated or complex matters as first-line escalation before matters go to practice area-specific attorneys.
•Own operational reporting for the Mexico City team, including case volume, SLA compliance, quality metrics, and error rates; surface insights to leadership.
•Monitor adherence to SOPs and partner with process owners on tools, agents, and process design, including UAT.

Key Requirements

•Law degree (J.D. or equivalent) and admitted to practice in Mexico or another jurisdiction.
•5+ years of legal experience with meaningful time in commercial contracts or transactional work.
•Prior people management experience hiring, developing, and managing attorneys or legal professionals.
•Strong English written and verbal communication skills.
•Comfort balancing substantive legal work with operational and people management responsibilities, including working with data and metrics.

Experience:5+ years

Education:Professional (JD, MD, etc.)

Skills:People managementCommunicationJudgmentOrganizationDiscretion

Licenses:Admitted to practice in Mexico or another jurisdiction

Languages:English

Tech Stack:Salesforce CRMContract lifecycle management

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor