Music Hall Cocktail Server - House of Blues Cleveland

Live Nation Entertainment
Cleveland
Workplace: OnsitePart timeFunction: Hospitality & Food ServiceEducation: high_schoolSkills: ["Attention to detail","Positive attitude","Teamwork","Customer service","Punctuality"]

Provide exceptional guest service as a Music Hall Cocktail Server in a high-volume concert hall. Anticipate guest needs, upsell food and beverage, take and deliver orders through large crowds, and maintain a welcoming atmosphere while following House of Blues safety, health, and sanitation standards. Handle cash and POS transactions, support opening/closing procedures, occasionally work special events, and ensure responsible alcohol service including ID checks and refusing service when needed.

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Live Nation Entertainment
Live Nation Entertainment
2 months ago

Music Hall Cocktail Server - House of Blues Cleveland

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Provide exceptional guest service as a Music Hall Cocktail Server in a high-volume concert hall. Anticipate guest needs, upsell food and beverage, take and deliver orders through large crowds, and maintain a welcoming atmosphere while following House of Blues safety, health, and sanitation standards. Handle cash and POS transactions, support opening/closing procedures, occasionally work special events, and ensure responsible alcohol service including ID checks and refusing service when needed.
Location: Cleveland
Workplace: Onsite
Employment Type: Part time
Job Function: Hospitality & Food Service
Seniority: Entry level

Key Responsibilities

  • •Use interpersonal skills to anticipate guest needs and provide exceptional customer service.
  • •Upsell menu items and take and deliver food and beverage orders promptly while maneuvering trays through large crowds.
  • •Ensure responsible alcohol service by checking IDs, monitoring guest intoxication, and refusing service when necessary while following local ordinances and House of Blues alcohol policies.
  • •Handle cash and follow bank procedures (cash pull/check out) and process payments via POS terminal for cash/credit transactions.
  • •Follow House of Blues safety, health, and sanitation standards, assist other employees as needed, and complete opening/closing procedures.

Key Requirements

  • •Applicants for employment in the U.S. must possess work authorization that does not require employer visa sponsorship.
  • •Work well in a high-volume, sometimes stressful environment with attention to detail and a positive attitude.
  • •Maintain a clean, well-groomed appearance and be punctual with a flexible schedule including nights and weekends.
  • •Obtain Responsible Alcohol Awareness Training certification (paid training provided) and ensure responsible alcohol service.
  • •Have working knowledge of cocktail tray service, basic food service, drink recipes/garnishes, and point-of-sales systems.
Experience:Live musicHigh-volume serviceFast-paced environment
Education:High School
Skills:Attention to detailPositive attitudeTeamworkCustomer servicePunctuality
Certifications:Responsible Alcohol Awareness Training
Tech Stack:Point of sales systemsMICROS

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Live Nation Entertainment
Operates a global live entertainment platform that promotes concerts, manages ticketing, and runs venues and festivals. Connects artists, fans, and brands through large-scale events, sponsorships, and digital ticketing services.
Industry: Events & Live Entertainment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Beverly Hills, United States
Founded: 2010
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