Sr. Technical Success Manager – US PubSec - Healthcare

Zscaler
United States
Workplace: RemoteFull timeUSD 143,500 - 205,000 annuallyFunction: Healthcare (Clinical, Medical, Wellness)Experience: 5+ yearsSkills: ["Problem-solving","Collaboration","Ownership","Growth mindset","High-trust communication"]

Drive adoption and value realization for a portfolio of US healthcare accounts by aligning Zscaler solutions to customer business goals and tracking health metrics. Own customer relationships through regular QBRs/EBRs with technical stakeholders and executive sponsors, proactively managing risk to protect retention and renewals. Support regulated healthcare customers by navigating HIPAA and operational security standards, enabling feature rollouts, and contributing to internal and customer-facing knowledge bases.

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FursaFursa
Zscaler
Zscaler
4 days ago

Sr. Technical Success Manager – US PubSec - Healthcare

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Last checked: 9 hours agoStatus: Live

Job Summary

Drive adoption and value realization for a portfolio of US healthcare accounts by aligning Zscaler solutions to customer business goals and tracking health metrics. Own customer relationships through regular QBRs/EBRs with technical stakeholders and executive sponsors, proactively managing risk to protect retention and renewals. Support regulated healthcare customers by navigating HIPAA and operational security standards, enabling feature rollouts, and contributing to internal and customer-facing knowledge bases.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Healthcare (Clinical, Medical, Wellness)
Seniority: Mid level

Key Responsibilities

  • •Drive adoption and value realization by aligning Zscaler solutions to customer business goals, tracking milestones, and monitoring health metrics.
  • •Own customer relationships through regular business reviews (QBRs/EBRs) with technical stakeholders and executive sponsors.
  • •Proactively manage risk by identifying early warning signals and developing mitigation plans to protect retention and renewal outcomes.
  • •Support regulated healthcare customers by navigating HIPAA compliance and operational security standards.
  • •Enable and educate customers on feature adoption, best-practice rollouts, and new capabilities while contributing to internal and customer-facing knowledge bases.
Travel: Low travel

Pay and Benefits

Salary: USD 143,500 - 205,000 annually
Perks:Health InsurancePaid LeaveParental LeaveLearning Budget

Key Requirements

  • •5+ years in customer-facing technical roles with hands-on technical expertise and account management responsibility.
  • •Working knowledge of HIPAA and the security/compliance requirements for US healthcare customers.
  • •Solid grasp of core networking protocols (HTTP, HTTPS, DNS, SMTP, FTP) and hands-on troubleshooting using Ping, Traceroute, MTR, and Wireshark across Linux/Unix/Windows.
  • •Familiarity with cloud security technologies including SASE, SSE, ZTNA, ZIA, and ZPA in a post-sales or advisory capacity.
  • •Knowledge of enterprise infrastructure and authentication protocols including SAML, LDAP, and OAuth.
Experience:5+ yearsHealthcareCybersecurity
Skills:Problem-solvingCollaborationOwnershipGrowth mindsetHigh-trust communication
Certifications:CCNACompTIA Network+CISSPCCSPCPHIMSCHIME
Tech Stack:HIPAAHTTPHTTPSDNSSMTPFTPPingTracerouteMTRWiresharkLinuxUnixWindowsSASESSEZTNAZIAZPASAMLLDAP

Company Brief

Zscaler
Provides cloud-native security platform delivering secure access, threat protection, and zero trust services to organizations, enabling secure internet and private application access without traditional network appliances.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 2007
WebsiteLinkedIn