Salesforce

1 day ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 46 minutes agoStatus: Live

Job Summary

Serve as a named Customer Success Manager for customers purchasing the Signature Success Plan, orchestrating Signature deliverables, renewals, and expansion. Build trusted stakeholder relationships, guide adoption of Salesforce Core (Sales Cloud, Service Cloud, Data Cloud) and increasingly Agentic AI/Agentforce, and help translate Salesforce capabilities into measurable business outcomes. Manage customer engagement through proactive planning, high-severity case triage advocacy, and value realization across cross-functional teams.

Location: Paris

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Act as the single point of accountability for orchestrating Signature deliverables, customer experience, renewals, and expansion.
•Orchestrate the Signature experience by coordinating internal teams and engaging clients based on ROI.
•Provide proactive Salesforce feature guidance and advise on adoption across Salesforce annual release schedules, identifying challenges and risks.
•Advise customers on Agentic AI/Agentforce adoption and help articulate business value of AI-powered use cases across Sales, Service, and Operations.
•Coordinate the Account Success team and stakeholders to ensure value delivery through Signature, including triage and resolution advocacy for high-severity cases.

Travel: Low travel

Key Requirements

•Full professional level of English and French.
•Proven experience as a CSM in tech or technical customer success, Salesforce CRM/SaaS use, project leadership, technology solutions development, or solutions architecture.
•Experience with Salesforce Sales Cloud and/or Service Cloud (or a relevant competing CRM platform).
•Hands-on familiarity with Salesforce Data Cloud (formerly CDP 360) and data-driven customer engagement strategies.
•Familiarity with AI and Agentic use cases in an enterprise/CRM context (e.g., Einstein, Agentforce) and experience in system integration or management consulting services.

Experience:SaaSCRMEnterprise software

Skills:Relationship managementCommunicationPresentationInfluencingGrowth mindset

Languages:EnglishFrench

Tech Stack:Sales CloudService CloudData CloudEinsteinAgentforceAgentic AIMachine learningGenerative AIData modelingUnified customer profile

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

1 day ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 46 minutes agoStatus: Live

Job Summary

Location: Paris

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Act as the single point of accountability for orchestrating Signature deliverables, customer experience, renewals, and expansion.
•Orchestrate the Signature experience by coordinating internal teams and engaging clients based on ROI.
•Provide proactive Salesforce feature guidance and advise on adoption across Salesforce annual release schedules, identifying challenges and risks.
•Advise customers on Agentic AI/Agentforce adoption and help articulate business value of AI-powered use cases across Sales, Service, and Operations.
•Coordinate the Account Success team and stakeholders to ensure value delivery through Signature, including triage and resolution advocacy for high-severity cases.

Travel: Low travel

Key Requirements

•Full professional level of English and French.
•Proven experience as a CSM in tech or technical customer success, Salesforce CRM/SaaS use, project leadership, technology solutions development, or solutions architecture.
•Experience with Salesforce Sales Cloud and/or Service Cloud (or a relevant competing CRM platform).
•Hands-on familiarity with Salesforce Data Cloud (formerly CDP 360) and data-driven customer engagement strategies.
•Familiarity with AI and Agentic use cases in an enterprise/CRM context (e.g., Einstein, Agentforce) and experience in system integration or management consulting services.

Experience:SaaSCRMEnterprise software

Skills:Relationship managementCommunicationPresentationInfluencingGrowth mindset

Languages:EnglishFrench

Tech Stack:Sales CloudService CloudData CloudEinsteinAgentforceAgentic AIMachine learningGenerative AIData modelingUnified customer profile

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor