2 days ago

Commercial Outcomes Architect, Japan

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Own workflow adoption, value realization, and renewal outcomes for a book of named B2B accounts in an AI-native workspace. Partner with Solutions Consultants on expansion and renewal strategy, develop mutual success plans, and demonstrate measurable ROI through executive business reviews. Facilitate use-case consultations, co-design and troubleshoot Notion workspaces/workflows, identify opportunities to engage Services, and contribute to programs that drive NRR through proactive product adoption.

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Drive workflow adoption and value realization for named accounts so customers can deliver outcomes with Notion.
•Contribute to NRR through predictable renewal and expansion pipeline and proactive product adoption.
•Partner with Solutions Consultants on expansion and renewal strategy, owning commercial opportunity for flat and at-risk renewals.
•Define and maintain mutual success plans to guide AI transformation and demonstrate ROI via executive-level business reviews.
•Facilitate use-case consultations, co-design/configure workflows, and identify opportunities to engage Services for complex implementations.

Key Requirements

•3+ years driving customer adoption, value realization, renewals, or expansion in a B2B software environment.
•Strong customer-facing discovery skills to understand business problems, map workflows, and translate goals into implementation plans.
•Technical fluency to co-design, configure, and troubleshoot Notion workspaces and workflows as a trusted advisor.
•Commercial awareness to partner with account owners on renewal risk, expansion potential, and account strategy.
•Ability to design workflows that drive usage-based consumption and measurable commercial outcomes, plus program and stakeholder management skills.

Experience:3+ yearsB2B softwareCustomer adoptionRenewalsExpansion

Skills:Customer-facing discoveryTrusted advisorCommercial awarenessProgram managementStakeholder management

Languages:JapaneseEnglish

Tech Stack:Notion

Company Brief

Notion Labs

Notion builds a customizable all-in-one workspace for notes, docs, databases, and collaboration, now adding AI-powered features and enterprise capabilities to serve teams and organizations worldwide.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Revenue: USD 500M to 1B

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2016

Glassdoor: 4.5

Website LinkedIn Glassdoor

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Notion Labs

2 days ago

Commercial Outcomes Architect, Japan

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Drive workflow adoption and value realization for named accounts so customers can deliver outcomes with Notion.
•Contribute to NRR through predictable renewal and expansion pipeline and proactive product adoption.
•Partner with Solutions Consultants on expansion and renewal strategy, owning commercial opportunity for flat and at-risk renewals.
•Define and maintain mutual success plans to guide AI transformation and demonstrate ROI via executive-level business reviews.
•Facilitate use-case consultations, co-design/configure workflows, and identify opportunities to engage Services for complex implementations.

Key Requirements

•3+ years driving customer adoption, value realization, renewals, or expansion in a B2B software environment.
•Strong customer-facing discovery skills to understand business problems, map workflows, and translate goals into implementation plans.
•Technical fluency to co-design, configure, and troubleshoot Notion workspaces and workflows as a trusted advisor.
•Commercial awareness to partner with account owners on renewal risk, expansion potential, and account strategy.
•Ability to design workflows that drive usage-based consumption and measurable commercial outcomes, plus program and stakeholder management skills.

Experience:3+ yearsB2B softwareCustomer adoptionRenewalsExpansion

Skills:Customer-facing discoveryTrusted advisorCommercial awarenessProgram managementStakeholder management

Languages:JapaneseEnglish

Tech Stack:Notion

Company Brief

Notion Labs

Notion builds a customizable all-in-one workspace for notes, docs, databases, and collaboration, now adding AI-powered features and enterprise capabilities to serve teams and organizations worldwide.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Revenue: USD 500M to 1B

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2016

Glassdoor: 4.5

Website LinkedIn Glassdoor