Zendesk

1 month ago

Engineering Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Lead the Authentication team within Zendesk's Core Services to deliver secure, scalable identity and access management, including SSO, MFA, OAuth tokens, and abuse prevention, across multiple products. Manage a distributed team across US and Europe, drive reliability via SLAs/SLOs, partner with Product, Security, Architecture, and Legal, and grow engineering talent while shaping cross-org auth strategy.

Location: Madison, San Francisco, Austin

Workplace: Hybrid

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Lead and operationally manage the Authentication organization responsible for core authentication and access management services, including login systems, single sign-on (SSO), multi-factor authentication, OAuth tokens, administrative security settings, and abuse mitigation features.
•Define and execute the team roadmap and priorities to reduce risk, improve reliability and latency, and enhance customer authentication experience.
•Drive operational excellence: establish and refine SLAs/SLOs, observability, automated testing, incident response, and postmortems to reduce MTTR and improve service health.
•Partner with Product, Security, Architecture, and Legal to translate requirements into secure, testable designs and threat models; influence cross-org auth strategy and policy.
•Coach and grow engineering talent (individual contributors and tech leads); hire and retain engineers aligned to team needs; foster an inclusive, collaborative culture.

Pay and Benefits

Salary: USD 175,000 - 263,000 annually

Key Requirements

•8+ years software engineering experience and 2+ years managing engineering teams.
•Experience building and operating high-scale services and APIs in production environments.
•Familiarity with identity and access management industry standards: SSO (SAML, OIDC), OAuth2, MFA, session/token management, account lifecycle, abuse/fraud mitigation patterns.
•Excellent communication skills, both written and verbal - you can represent your organization's work to senior leadership and communicate trade-offs clearly.

Experience:8+ yearsSaaSCustomer serviceSoftware

Skills:CommunicationLeadershipProblem-solvingTeam leadership

Tech Stack:GoJavaKotlinNodeAWSGCPSSOSAMLOIDCOAuth2MFA

Company Brief

Zendesk

Provides cloud-based customer service and engagement software, including help desk, ticketing, chat, and CRM tools that enable businesses to manage customer support, self-service, and omnichannel communication at scale.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Decacorn (USD 10B+)

Funding: Private Equity Backed

Headquarters: San Francisco, United States

Founded: 2007

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Zendesk

1 month ago

Engineering Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Madison, San Francisco, Austin

Workplace: Hybrid

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Lead and operationally manage the Authentication organization responsible for core authentication and access management services, including login systems, single sign-on (SSO), multi-factor authentication, OAuth tokens, administrative security settings, and abuse mitigation features.
•Define and execute the team roadmap and priorities to reduce risk, improve reliability and latency, and enhance customer authentication experience.
•Drive operational excellence: establish and refine SLAs/SLOs, observability, automated testing, incident response, and postmortems to reduce MTTR and improve service health.
•Partner with Product, Security, Architecture, and Legal to translate requirements into secure, testable designs and threat models; influence cross-org auth strategy and policy.
•Coach and grow engineering talent (individual contributors and tech leads); hire and retain engineers aligned to team needs; foster an inclusive, collaborative culture.

Pay and Benefits

Salary: USD 175,000 - 263,000 annually

Key Requirements

•8+ years software engineering experience and 2+ years managing engineering teams.
•Experience building and operating high-scale services and APIs in production environments.
•Familiarity with identity and access management industry standards: SSO (SAML, OIDC), OAuth2, MFA, session/token management, account lifecycle, abuse/fraud mitigation patterns.
•Excellent communication skills, both written and verbal - you can represent your organization's work to senior leadership and communicate trade-offs clearly.

Experience:8+ yearsSaaSCustomer serviceSoftware

Skills:CommunicationLeadershipProblem-solvingTeam leadership

Tech Stack:GoJavaKotlinNodeAWSGCPSSOSAMLOIDCOAuth2MFA

Company Brief

Zendesk

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Decacorn (USD 10B+)

Funding: Private Equity Backed

Headquarters: San Francisco, United States

Founded: 2007

Glassdoor: 4.0

Website LinkedIn Glassdoor