2 months ago

Support Operations Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Support Enablement Specialist responsible for creating and maintaining enablement content across the learning lifecycle, translating product changes into engaging training, coordinating onboarding logistics, and continuously improving the enablement program to scale with Harvey’s growth.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Build and maintain enablement content across the full learning lifecycle — onboarding curricula, product update training, process guides, quick-reference materials, and skills development resources.
•Translate rapid product releases and process changes into clear, digestible learning content quickly and in the right format for the audience — written guides, short videos, live sessions, or self-guided modules.
•Support the delivery and logistics of the onboarding program, including coordinating new hire schedules, tracking ramp progress, and flagging areas where additional support may be needed.
•Maintain and organize the enablement content library, ensuring materials stay accurate, current, and easy to find as the product and team scale.
•Partner with QA and the Enablement Lead to identify knowledge gaps surfaced by ticket trends and QA scores, and turn those gaps into targeted learning content.

Pay and Benefits

Salary: USD 88,000 - 132,000 annually

Equity and Bonus:Equity

Key Requirements

•2+ years of experience in support enablement, support content creation, or a related role within a technical SaaS product environment.
•Strong content creation skills; ability to turn complex product or process information into clear, engaging content.
•Solid instructional design fundamentals—structure learning content, reinforcement, and appropriate formats for the audience.
•Experience working in fast release cycles and adapting materials quickly as products evolve.
•Organized and detail-oriented; able to manage a content library and track multiple projects without slips.

Experience:2+ yearsSaaS

Skills:CommunicationCollaborationProblem-solvingContent creationInstructional design

Tech Stack:LMSVideo editingAI

Company Brief

Harvey

Harvey builds domain-specific generative AI for legal and professional services, automating contract analysis, due diligence, compliance, and litigation workflows for law firms and corporate legal teams.

Industry: LegalTech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2022

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Harvey

2 months ago

Support Operations Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Build and maintain enablement content across the full learning lifecycle — onboarding curricula, product update training, process guides, quick-reference materials, and skills development resources.
•Translate rapid product releases and process changes into clear, digestible learning content quickly and in the right format for the audience — written guides, short videos, live sessions, or self-guided modules.
•Support the delivery and logistics of the onboarding program, including coordinating new hire schedules, tracking ramp progress, and flagging areas where additional support may be needed.
•Maintain and organize the enablement content library, ensuring materials stay accurate, current, and easy to find as the product and team scale.
•Partner with QA and the Enablement Lead to identify knowledge gaps surfaced by ticket trends and QA scores, and turn those gaps into targeted learning content.

Pay and Benefits

Salary: USD 88,000 - 132,000 annually

Equity and Bonus:Equity

Key Requirements

•2+ years of experience in support enablement, support content creation, or a related role within a technical SaaS product environment.
•Strong content creation skills; ability to turn complex product or process information into clear, engaging content.
•Solid instructional design fundamentals—structure learning content, reinforcement, and appropriate formats for the audience.
•Experience working in fast release cycles and adapting materials quickly as products evolve.
•Organized and detail-oriented; able to manage a content library and track multiple projects without slips.

Experience:2+ yearsSaaS

Skills:CommunicationCollaborationProblem-solvingContent creationInstructional design

Tech Stack:LMSVideo editingAI

Company Brief

Harvey

Industry: LegalTech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2022

Glassdoor: 4.1

Website LinkedIn Glassdoor