Training & Field Support Specialist (Active Top Secret with SCI Eligibility Clearance)

Akima
Washington
Workplace: OnsiteFull timeUSD 105,000 - 115,000 annuallyFunction: Customer Support (Service Desk)Skills: ["Communication","Customer service","Troubleshooting"]

Develop and deliver training for analytical applications to end users, creating course materials and conducting sessions in virtual and classroom settings. Provide frontline field support including ad hoc training, troubleshooting, and assistance during critical incidents. Plan and conduct travel to deliver training, and collaborate with stakeholders to improve and refine training programs. Ensure proficiency through ongoing end-user support and instruction on system functionality.

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FursaFursa
Akima
Akima
4 days ago

Training & Field Support Specialist (Active Top Secret with SCI Eligibility Clearance)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 minutes agoStatus: Live

Job Summary

Develop and deliver training for analytical applications to end users, creating course materials and conducting sessions in virtual and classroom settings. Provide frontline field support including ad hoc training, troubleshooting, and assistance during critical incidents. Plan and conduct travel to deliver training, and collaborate with stakeholders to improve and refine training programs. Ensure proficiency through ongoing end-user support and instruction on system functionality.
Location: Washington
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Master analytical applications to instruct end users on system functionality.
  • •Create comprehensive training materials tailored for various courses.
  • •Provide frontline field support, including ad hoc training, troubleshooting, and critical incident assistance.
  • •Deliver training sessions while traveling and adapting to different locations.
  • •Collaborate with stakeholders to implement and enhance training programs as needs evolve.
Travel: Medium travel

Pay and Benefits

Salary: USD 105,000 - 115,000 annually
Perks:Health InsuranceDentalVisionLife Insurance401kPaid Leave

Key Requirements

  • •Active Top Secret clearance with SCI eligibility.
  • •Experience in a technical support position or training in a Windows-based IT environment (3 years preferred).
  • •User Acceptance Testing (UAT) for regular system releases and patches.
  • •Intermediate experience with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
  • •Ability to perform data analysis and presentation using Excel statistical methods, charts, and pivot tables.
Experience:Federal agenciesIntelligence Community (IC)
Education:
Skills:CommunicationCustomer serviceTroubleshooting
Languages:English
Tech Stack:WindowsMicrosoft Office SuiteOutlookWordExcelPowerPointExcel statistical methodsPivot tablesUATChartsDatabases

Eligibility

Security Clearance:Top SecretSCI eligibility

Company Brief

Akima
Provides government and commercial clients with mission-critical services including operations & maintenance, logistics, IT, engineering, cybersecurity, and staffing solutions across defense, federal, and infrastructure markets.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Herndon, United States
Founded: 1996
Website