Sr. Analyst, Customer Growth Marketing - Retention

American Express
New York
Workplace: HybridFull timeUSD 78,000 - 124,750 annuallyFunction: Marketing & GrowthEducation: bachelorsSkills: ["Proactive","Relationship building","Organizational skills","Communication","Analytical thinking"]

Own end-to-end retention marketing for the Delta portfolio, partnering with Delta Product and Marketing teams to align on priorities and objectives. Execute and launch retention campaigns, monitor and report performance, forecast outcomes, and translate retention conversations into actionable insights. Support Customer Care effectiveness with communications and resources, coordinate with servicing and technology teams, and collaborate across Compliance, Legal, and Product to drive engagement and measurable retention results.

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FursaFursa
American Express
American Express
1 week ago

Sr. Analyst, Customer Growth Marketing - Retention

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own end-to-end retention marketing for the Delta portfolio, partnering with Delta Product and Marketing teams to align on priorities and objectives. Execute and launch retention campaigns, monitor and report performance, forecast outcomes, and translate retention conversations into actionable insights. Support Customer Care effectiveness with communications and resources, coordinate with servicing and technology teams, and collaborate across Compliance, Legal, and Product to drive engagement and measurable retention results.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Marketing & Growth
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary retention marketing contact for the Delta portfolio, aligning priorities and retention objectives with Delta Product and Marketing teams.
  • •Own end-to-end execution of Delta retention marketing campaigns, ensuring accurate and on-schedule launches.
  • •Manage retention performance monitoring, reporting, forecasting, and monthly commentary to identify drivers and optimization opportunities.
  • •Extract insights from retention conversations to identify trends and opportunities and inform retention strategies.
  • •Support Customer Care effectiveness with communications, job aids, and resources; partner with servicing and tech teams on channel performance and technology initiatives.

Pay and Benefits

Salary: USD 78,000 - 124,750 annually
Perks:Health InsuranceDentalVisionLife InsurancePaid LeaveRetirement Match

Key Requirements

  • •Bachelor’s degree.
  • •1–2 years of relevant experience in a marketing, analytics, or communications-based role.
  • •Self-motivated and proactive, able to identify new approaches and follow through.
  • •Strong relationship-building and cross-functional influence skills.
  • •Strong analytical skills to translate data and insights into clear, compelling narratives.
Education:Bachelor's
Skills:ProactiveRelationship buildingOrganizational skillsCommunicationAnalytical thinking

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn