Bilingual Customer Care Specialist II (Manheim)

Handle customer inquiries and requests across phone, email, chat, and ticketing systems while providing Tier 1 troubleshooting and support for standard and recurring issues. Maintain positive customer relationships by actively listening, documenting inquiry status and resolutions, and coordinating with other teams to follow through. Deliver one-on-one training as needed, apply appropriate security processes for customer records, and escalate complex or unexpected problems to internal experts.