CSR/Teller - Ann Arbor Southeast MI - Part Time

Fifth Third Bancorp
Ann Arbor
Workplace: OnsitePart timeFunction: Administration & Executive AssistanceEducation: high_schoolSkills: ["Customer service","Confidentiality","Problem resolution","Sound judgment","Customer-focused communication"]

Provide excellent customer service in daily banking interactions, listen to customer needs, and guide customers to the right bank partners for consultative conversations. Follow policies and procedures to manage risk responsibly, maintain confidentiality, and ensure a positive customer experience. Perform office operational duties including cash handling and account balancing, support consumer and business issue resolution, and maintain up-to-date knowledge of bank policies and retail procedures.

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Fifth Third Bancorp
Fifth Third Bancorp
2 days ago

CSR/Teller - Ann Arbor Southeast MI - Part Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Provide excellent customer service in daily banking interactions, listen to customer needs, and guide customers to the right bank partners for consultative conversations. Follow policies and procedures to manage risk responsibly, maintain confidentiality, and ensure a positive customer experience. Perform office operational duties including cash handling and account balancing, support consumer and business issue resolution, and maintain up-to-date knowledge of bank policies and retail procedures.
Location: Ann Arbor
Workplace: Onsite
Employment Type: Part time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Provide customer service in all interactions, ask questions to understand needs, and guide customers to appropriate business partners.
  • •Follow risk appetite by identifying, assessing, managing, monitoring, and reporting risks and ensuring actions align with policies.
  • •Perform daily office responsibilities with the platform team to maintain efficient office operations, including balancing records and handling outages as needed.
  • •Handle consumer and business customer problems professionally, escalating more complex issues to the Lead Customer Service Representative or other leadership as required.
  • •During customer outreach, identify needs and refer customers to bankers and business partners using appropriate tools for tracking referrals.

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash handling experience.
  • •Ability to interact comfortably and confidently with the public and follow dress code guidelines.
  • •Knowledge of retail policies and procedures to perform essential duties.
  • •Flexibility in scheduling and ability to take initiative and exercise sound judgment in decision-making and problem resolution.
Education:High School
Skills:Customer serviceConfidentialityProblem resolutionSound judgmentCustomer-focused communication

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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Glassdoor: 3.7
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