Pathward

1 month ago

Manager, BSA High Risk Customer Reviews

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Lead the High-Risk Customer Review team responsible for day-to-day execution, quality, and performance of enhanced due diligence reviews across retail, commercial, prepaid/issuing, and BaaS partnerships. Set workflow standards, coach analysts, manage escalations, and partner with stakeholders to ensure timely, compliant reviews aligned with BSA/AML requirements and the bank’s risk appetite.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Legal, Risk & Compliance

Key Responsibilities

•Directly manage and develop a team of analysts performing EDD reviews of varying complexity; set performance expectations, provide coaching, and complete performance feedback processes
•Own daily operations and workload planning (intake, assignment, prioritization, and capacity planning) to ensure reviews are completed within SLA timeframes
•Establish and monitor team performance metrics (timeliness, productivity, quality) and drive corrective actions where needed
•Oversee case assignment and case status management; remove blockers and coordinate rework for quality issues
•Lead a quality control and sampling program for completed EDD reviews; identify root causes, document findings, and implement training and process improvements

Pay and Benefits

Salary: USD 72,000 - 120,000 annually

Perks:Health Insurance401kDisability BenefitsPaid LeaveLife Insurance

Key Requirements

•Bachelor’s degree required
•Five or more years of experience in BSA/AML compliance within the financial services industry, including direct experience conducting EDD reviews on high-risk customers
•Experience compiling data, analyzing, and explaining complex ownership structures
•Professional certification such as CAMS, CFCS, CFE, or similar
•Experience performing EDD in one or more of: BaaS/fintech partnerships, prepaid/issuing, commercial customers, MSBs, or other higher-risk products/industries

Experience:5+ yearsBSA/AMLEDDFinancial crimesComplianceDue diligence

Education:Bachelor's

Skills:LeadershipCommunicationProblem-solvingOrganizationTeamwork

Certifications:CAMSCFCSCFE

Languages:English

Tech Stack:ActimizeSAREDDBSA/AML

Company Brief

Pathward

Provides banking-as-a-service APIs, card issuing, deposit and payment solutions for fintechs, businesses, and partners. Offers integrated banking products including debit cards, program management, and compliance services to enable financial product delivery.

Industry: Fintech Infrastructure

Growth: Established Company

Website LinkedIn

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Pathward

1 month ago

Manager, BSA High Risk Customer Reviews

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Legal, Risk & Compliance

Key Responsibilities

•Directly manage and develop a team of analysts performing EDD reviews of varying complexity; set performance expectations, provide coaching, and complete performance feedback processes
•Own daily operations and workload planning (intake, assignment, prioritization, and capacity planning) to ensure reviews are completed within SLA timeframes
•Establish and monitor team performance metrics (timeliness, productivity, quality) and drive corrective actions where needed
•Oversee case assignment and case status management; remove blockers and coordinate rework for quality issues
•Lead a quality control and sampling program for completed EDD reviews; identify root causes, document findings, and implement training and process improvements

Pay and Benefits

Salary: USD 72,000 - 120,000 annually

Perks:Health Insurance401kDisability BenefitsPaid LeaveLife Insurance

Key Requirements

•Bachelor’s degree required
•Five or more years of experience in BSA/AML compliance within the financial services industry, including direct experience conducting EDD reviews on high-risk customers
•Experience compiling data, analyzing, and explaining complex ownership structures
•Professional certification such as CAMS, CFCS, CFE, or similar
•Experience performing EDD in one or more of: BaaS/fintech partnerships, prepaid/issuing, commercial customers, MSBs, or other higher-risk products/industries

Experience:5+ yearsBSA/AMLEDDFinancial crimesComplianceDue diligence

Education:Bachelor's

Skills:LeadershipCommunicationProblem-solvingOrganizationTeamwork

Certifications:CAMSCFCSCFE

Languages:English

Tech Stack:ActimizeSAREDDBSA/AML

Company Brief

Pathward

Industry: Fintech Infrastructure

Growth: Established Company

Website LinkedIn